How to Fix Nest x Yale Lock Not Opening if No Power
Authored by: Support.com Tech Pro Team
1. Introduction
In This Guide
You'll Learn How To:
- Fix issues on a Nest x Yale lock.
Before We Begin:
- Have the Nest app installed on your smartphone or tablet.
- Have your Wi-Fi network name and password available.
2. Temporary Power To Unlock
If the keypad will not light, but is locked, it's possible the batteries in the lock have been drained.
As a temporary fix, you can use an external battery to enter your home. Then you can replace the batteries.
- Acquire a 9-Volt battery. These are the square ones with terminals on the top.
- Hold the battery to the two terminals at the bottom of your lock.
- The keypad will light up, and will say "Press the Yale logo to begin. The batteries are very low. Replace the batteries now."
- Do not remove the battery you are holding to the lock, it is currently powering the lock.
- Press the Yale logo, then enter your code, then press the checkmark.
- Your door will unlock.Once you hear the door unlock, it is safe to release the battery.
3. Replace Batteries
- Insert a thin, sturdy rod into the top of the lock, such as the special key included with the lock, or a thumbtack.
- You will see the 4 AA batteries.
- Replace the four AA batteries.
- Make sure the batteries are going in the right direction.
4. What's next?