How to Fix Network Issues with a Sony Smart TV

Authored by: Support.com Tech Pro Team

1. Introduction

Your Smart TV can pull content from across the Internet and deliver it to you in an easy-to-use format you can enjoy in your living room.

Unfortunately, none of this is possible if your Smart TV doesn't have a network connection. This guide will walk you through resolving this problem.

There is no network connection right now error.

2. Check Other Devices

Check your home's internet connection by testing with another device such as your smartphone, computer, game console, streaming device, etc.

3. Disable IPv6

Push the Home button on your remote.

Remote inset with Home button highlighted.

Select Settings.

Select Network.

Select Advanced settings > IPv6 setup.

Advanced settings with IPv6 setup highlighted.

For Enable IPv6, select No.

4. Power Reset

Unplug the power cable from the wall.

Power cable being unplugged from power outlet.

Wait for 60 seconds.
Plug the power cable back in.

5. Connect your Sony Smart TV to Wi-Fi

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

6. My Internet Doesnâ€™t Work

It would be best to troubleshoot your other devices first, then return to your Smart TV. Most likely once your other devices are working, your Smart TV will be able to get online once again.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.