How to Fix No Sound on a Transpeed Soundbar

Authored by: Support.com Tech Pro Team

1. Repair Issues

You may experience issues when attempting to use your soundbar. Whether it be simple audio issues, or problems with your remote control, this guide will walk you though troubleshooting basic issues with your soundbar.

This guide will assist you with the following issues:

• Bluetooth issues
• Remote control issues
• Issues with no sound

2. Delete paired device

To attempt to resolve Bluetooth issues, we'll start by removing the speaker from the device it was previously paired with.

3. Delete Paired Bluetooth Device

1. Swipe down on your screen to access the menu.
2. Hold down on the Bluetooth icon to bring up Bluetooth options.
   

1. Slide Bluetooth ON if it isn't already.
   

1. Tap the gear icon next to the device you wish to unpair.
   

1. Tap Unpair.
   

1. The Bluetooth device has now been unpaired and can be re-added if you wish.

4. Pairing Mode

To place your soundbar into pairing mode:

1. From a powered down state, press and hold the Power/Input button.
   

1. Your soundbar will power on. Its default mode is Bluetooth and will automatically be available for pairing at this time.
   This device will display as SOUND BAR 01 on your mobile device when attempting to pair it.

5. Connect Bluetooth

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar to all Android devices and generations.

From any Android Device

1. Open the App Drawer.
   

1. 
   
2. Newer versions of Android's operating system may not have the app drawer button. If you do not see the button, you will simply swipe up from the bottom of your screen to get to your apps.
3. Go to Settings.
   

1. Tap Bluetooth. You may need to select Connections first.
   

1. Set the Bluetooth accessory in pairing/discovery mode.
   This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.
2. Ensure Bluetooth is On and then select your device from the list below.
   

1. 
   
2. Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its manual. Check your Bluetooth accessory manual for the correct PIN or passkey.

6. More Information

You have finished the current topic. You may wish to explore other available topics.

7. Delete Paired Bluetooth Device

1. Navigate to Settings.
   

1. 
   
2. Tap Bluetooth. Note: Bluetooth must be switched on for a list of devices to display.
   

1. Tap the "i" icon to the right of the device name.
   

1. Tap Forget this Device.
   

1. Tap Forget this Device in the dialogue box. Your device is no longer recognized by your phone or tablet.
   

8. Pairing Mode

To place your soundbar into pairing mode:

1. From a powered down state, press and hold the Power/Input button.
   

1. Your soundbar will power on. Its default mode is Bluetooth and will automatically be available for pairing at this time.
   This device will display as SOUND BAR 01 on your mobile device when attempting to pair it.

9. Connect Bluetooth

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

From any iOS Device

1. Open Settings.
   

1. Tap Bluetooth.
   

1. Set the Bluetooth accessory in pairing/discovery mode.
   This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.
2. Ensure Bluetooth is On then select your device from the list below.
   

1. Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its information manual. Check your Bluetooth accessory documentation for the correct PIN or passkey.

10. Forget Bluetooth Device

1. Click the Start button.
   

1. Tap on Settings.
   

1. Then click on Devices.
   

1. Select Bluetooth & other devices from the left-hand column.
   

1. Click the device you want to forget and click on Remove Device.
   

1. Click Yes to confirm removal of your device.
   

11. Pairing Mode

To place your soundbar into pairing mode:

1. From a powered down state, press and hold the Power/Input button.
   

1. Your soundbar will power on. Its default mode is Bluetooth and will automatically be available for pairing at this time.
   This device will display as SOUND BAR 01 on your mobile device when attempting to pair it.

12. Pair Bluetooth Device

Some Bluetooth devices are configured with a PIN or a passkey that is often listed in its information manual. Check your Bluetooth device documentation for the correct PIN or passkey.

1. Set the Bluetooth accessory in pairing/discovery mode.
   This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.
2. Click the Action Center icon in the bottom right corner of the screen.
   

1. Tap on the All Settings tile after that.
   

1. Then go to Devices.
   

1. Select Bluetooth from the left-hand column and ensure the Bluetooth switch is in the On position to the right. Your Windows 10 device will become discoverable and start searching for devices.
   

1. Once you see the device you want to pair the system with, select it then tap on Pair.
   

1. If asked to compare the passcode showing up on both devices, do so.
   

1. After the pairing was successful the device will show the Paired status under its name.
   

13. Check Audio Devices

1. Click on the speaker icon in the notification area.
   

1. The current playback device is now displayed. Click the current playback device.
   

1. Select the playback device you would like to use.
   

14. Forget Bluetooth Device

1. Open the Apple menu and then click on System Preferences.
   

1. Click on Bluetooth.
   

1. Click the X next to the device you wish to forget.
   

1. Click Remove to confirm.
   

15. Pairing Mode

To place your soundbar into pairing mode:

1. From a powered down state, press and hold the Power/Input button.
   

1. Your soundbar will power on. Its default mode is Bluetooth and will automatically be available for pairing at this time.
   This device will display as SOUND BAR 01 on your mobile device when attempting to pair it.

16. Pair Bluetooth Device

1. Set your device to pairing mode. The way you do this may be differ from device to device.
   In many cases, you can place your device in pairing mode by having the device off, then pressing and holding the power button to start it up. Usually, after a few moments, it will indicate it is in paring mode (flashing its indicator light, for example), and you can release the power button.
2. On the menu bar, click the Apple menu (1), then System Preferences (2).
   

1. Select Bluetooth.
   

1. Ensure that it says Bluetooth: On. Turn it on with the button if it isn't.
   

1. Your computer will search for any Bluetooth devices in range.
2. Once your device is located, click Pair.
   

1. Once the pairing process is complete, your Mac will automatically connect to the device whenever it is in range.

17. Check Audio Devices

1. Click on the speaker icon and click on Sound Preferences.
   

1. Click on the Input tab and then select the device you wish to be your default recording device.
   

18. Troubleshoot

To troubleshoot your remote control:

• Make sure you have fresh batteries in your remote.
• Infrared style remotes rely on line-of-sight. Make sure the remote is pointed directly at what you're trying to control, that there nothing blocking the remote's view of the device, and that there is no glass that could be reflecting the IR beam.
• Try moving closer to the device with your remote and try again.

19. No Sound

• Make sure the power is securely plugged in to both the speaker and the outlet and that the device is powered on. Press & Hold the Power/Input button to power the device on/off.
  

• Ensure that all audio cables are plugged in securely and power the soundbar back on. Then, short-press the Power/Input button to make sure the soundbar is set to the correct input.
  

• Make sure the soundbar is not muted, and the volume is turned up loudly enough to be heard.