While watching something on your Element Smart TV, you may experience issues hearing sound coming from your TV. This guide will check various possibilities to remedy this.
2. Check Mute
Let's make sure the sound isn't muted.
Push the Mute button on your TV remote. A display on screen should show if the TV is now muted, or not. You want to be sure the TV is not muted.
If that doesn't work, try raising the volume on your TV.
If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute settings and levels on that device as well.
3. Test Another Channel or Source
If You Are Watching TV
If you are trying to watch TV (whether it be over-the-air or via your cable / satellite provider), switch to another channel. The channel you are tuned into may be having broadcast difficulties.
If You Are Using an External Source
If you are watching a DVD or Blu-ray, try another disc. If you don't have access to another disc, try a different external source connected to your TV, such as a cable box or video game console.
To switch your TV to a different external source, press the SOURCE button on your remote.
4. Check Cabling
Identifying what kind of cable connects the box you wish to be seeing on the screen (cable box, DVD player, etc.) of your TV is very important. This will help make absolutely sure that the correct input settings are being used and that there is not a loose or bad connection with the cables being used. The kinds of cables being used and where they are connected will be different in every home theater setup.
The most common types of cables you may encounter when looking at your Home Theater equipment:
HDMI
Component Video - make sure each cable is in the correct spot.
Composite Video - make sure each cable is in the correct spot.
Start with the box you're attempting to get the picture from, like your Cable box or DVD/Blu-ray player.
On the back of the box, check to see what kind of cables are connected and trace them to see what and where they are plugged into. While checking, make sure each cable is securely connected and pushed in firmly all the way.
In this example, the HDMI cable that comes from the cable box is connected to the HDMI 2 input on the TV. This means the TV would need to be set to HDMI 2 to see the picture from this cable box.
Check that all cables are securely connected and take note of the names of the ports that those cables are plugged into so those specific inputs can be tested.
5. Restart Device
To restart your device via power cycle:
If your device has buttons or a remote control, press the power button to turn it off.
Unplug it from the power outlet and wait for 10 seconds.
Plug it back into the power outlet, then turn it back on from the power button if it has on.