How to Fix Problems Updating the PlayStation 4

Authored by: Support.com Tech Pro Team

1. Introduction

Sony does a good job of pushing regular updates to the PlayStation 4 family. The majority of the time, you can count on your PlayStation to download any system updates automatically, which is nice. But if an update ever fails, you might find yourself in a situation where your PS4 is stuck - never being able to successfully update to latest system software. This may prevent you from playing online with friends, etc. This guide will help you troubleshoot difficulties with installing an update.

Tools You'll Need:

• Your PS4
• Access to the internet 

-->

Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

-->

Before You Begin:

Updates require a connection to the internet.

• Connect Your PlayStation 4 to Your Home Network

2. Safe Mode

Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.

1. Connect the DualShock 4 controller with the USB cable and press the PS button on the controller.
2. Turn off the PlayStation 4. The power indicator will blink for a few moments before turning off.
3. Once the PlayStation 4 is off, press and hold the power button on the console.
4. Release the power button only after you've heard two beeps: one when you first press, and another seven seconds later.
   

1. If successful, the system will boot to Safe Mode. Try again if you didn't get it the first time.
   

3. Rebuild Database

Rebuild Database will scan the drive and create a new database of all content.

1. Once you get to Safe Mode, go to Rebuild Database and press X. None of your installed games or features will be affected.
   

1. 
   
2. The database will be rebuilt, it might take a few hours to rebuild the database will be displayed.
3. Select OK.
4. The screen will go blank while the database is being rebuilt and this could take a few hours depending on the amount of saved content.
   

1. 
   
2. When the rebuild has finished the console will return to the sign in screen.
3. The rebuild is now complete.

4. Safe Mode

Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.

1. Connect the DualShock 4 controller with the USB cable and press the PS button on the controller.
2. Turn off the PlayStation 4. The power indicator will blink for a few moments before turning off.
3. Once the PlayStation 4 is off, press and hold the power button on the console.
4. Release the power button only after you've heard two beeps: one when you first press, and another seven seconds later.
   

1. If successful, the system will boot to Safe Mode. Try again if you didn't get it the first time.
   

5. Initialize

Initializing your PlayStation 4 restores it to it's default settings and deletes the saved data on your console and all users from the system.

Choosing to initialize your PS4 will clear the hard drive of data, including downloaded games, saved game data, and anything else you’ve added to the console since buying it. Ensure any data you do not wish to lose has been backed up beforehand.

1. Since you are already in Safe Mode, scroll down and select Initialize PS4.
   

1. Follow the on-screen instructions.

6. Try to Update

Now, attempt to update your PlayStation 4 again.

If you need assistance performing an update:

• How to Update Your PlayStation 4

7. What's next?