How to Fix Roku Ultra Remote

Authored by: Support.com Tech Pro Team

1. Introduction

The Roku remote allows you to navigate your Roku devices menu, manage its settings and control playback of its video and audio content. If your Roku device doesn't respond or responds erratically to button presses on the remote, following are some troubleshooting steps that may resolve your issue.

2. Determine Remote Type

To determine whether you have the Standard or Enhanced Roku Remote:

Remove the battery cover and check for a pairing button:

• Enhanced “point-anywhere” remotes have a pairing button,
• Standard IR (infrared) remotes do not have a pairing button.

3. Aim IR Remote Correctly

1. Make sure that there are no obstructions between your remote and the TV.
   

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2. Point the remote directly at the TV or at an optimal distance.

4. Check Batteries

If your remote is unresponsive or responding intermittently:

1. Open the battery cover and remove the batteries.
2. Insert the batteries observing the proper orientation as indicated in the battery compartment.
   

1. If there is no improvement after reseating the batteries, try replacing them.

5. Test IR Emitter

You can use any device with a digital camera and a live display, such as a handheld camera, computer webcam, smartphone or tablet camera, to test the infrared emitter in your remote.

1. Point your remote towards the camera lens. If you use a smartphone, you can use the selfie (front facing) camera.
   

1. Press any button on the remote and look at the live display of the camera.
2. You should see a flashing purple light as you press and hold the button.
   

6. What's next?

7. Check Batteries

If your remote is unresponsive or responding intermittently:

1. Open the battery cover and remove the batteries.
2. Insert the batteries observing the proper orientation as indicated in the battery compartment.
   

1. If there is no improvement after reseating the batteries, try replacing them.

8. Restart

1. Press the Home button on your Roku TV remote.
2. Scroll up or down and select Settings.
   

1. Press the right arrow button and select System.
   

1. Press the right arrow button and select Power.
2. Press the right arrow button and select System Restart.
   

1. Press the right arrow button and select Restart.
2. Press the OK button to confirm.

9. Additional Information

To better assist you, please answer this question.

10. Pair

1. Power off the Roku device (TV or Streaming Player).
2. Open the remotes battery compartment to locate the pairing button.
3. Press and hold the pairing button (1) for three seconds or until the pairing light (2) starts flashing.
   

1. If the light does not flash, try again or replace the batteries.
2. Power on the Roku device and wait for 30 seconds for the remote to establish a connection with it.
3. The remote pairing dialog should appear on your TV screen.
   

1. Once the remote is successfully paired with the Roku device, the remotes battery status will show up on the top right corner of the TV screen.
   

11. What's next?

12. Restart Device

To restart your device via power cycle:

1. If your device has buttons or a remote control, press the power button to turn it off.
   

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2. Unplug it from the power outlet and wait for 10 seconds.
   

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2. Plug it back into the power outlet, then turn it back on from the power button if it has on.