How to Fix Samsung Fitness Tracker Not Tracking

Authored by: Support.com Tech Pro Team

1. Introduction

Your Samsung fitness tracker is supposed to record various things like steps, calories, and time. When it fails to do that, it feels like there's no point having the tracker. Don't worry. This guide will walk you through fixing any issues you have with your fitness tracker not recording your steps.

Tools You'll Need:

• Your fitness tracker

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Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

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Before You Begin:

• You must have access to a computer with iTunes installed.
• You must have that thing for the other thing so you can do the thing.

You must have this thing before you whatever.

• Title of GP User Should Do First
• Title of GP User Should Do First
• Each individual prereq should have its own box like this. Not all will contain multiple links.
• Comment out prerequisites section if no prereqs are necessary

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How to Fix the Issue

While you can correct your fitness tracker not tracking your steps by calibrating, not all fitness trackers offer this option. Some brands like Samsung will require you restart or reset the tracker. 

2. Tips to Improve a Fitness Tracker's Accuracy

• Use your non-dominant arm for your fitness tracker. It moves less than your dominant arm and is statistically less likely to cause damage to your tracker.
• Wear your tracker against your skin, not over clothing.
• Fitness trackers are not as accurate as chest straps. Unless the readings you're receiving are very inaccurate there should be nothing to worry about.
• Keep your tracker charged. Low battery power could cause inaccurate readings.

3. Restart Your Samsung Gear Fit 2

1. Push and hold the Power button for a few seconds.
   

1. Tap Power off on the screen.
2. Wait 10 seconds.
3. Press and hold the Power button till the screen turns back on.

4. Factory Reset Your Samsung Gear Fit 2

You will lose all your settings, customizations, preferences, and files on your Samsung Gear watch.

1. Push the Home key.
   

1. Choose Settings.
   

1. Choose Gear info.
2. Choose Reset Gear.
3. Choose Factory reset.
4. After resetting your device, test to make sure everything is okay.

If your device is still not working