How to Fix Software Update Issues on a Sony Smart TV

Authored by: Support.com Tech Pro Team

1. Resolve Update Issues

It can be very frustrating when your Smart Television won't update properly.

This guide will take you through the steps to resolve this issue.

2. Power Reset

1. Unplug the power cable from the wall.
   

1. Wait for 60 seconds.
2. Plug the power cable back in.

3. Update

1. Push the Home button on your remote.
   

1. Select Settings.
   

1. Select About.
   

1. Select System update.
   

1. Here you'll be shown if your Android TV system is up to date, and when it was last checked. Select Check for update if you wish to verify.
   

4. Check Connection

1. Push the Home button on your remote.
   

1. Select Settings.
   

1. Select Network.
   

1. Make sure your TV shows as connected.

5. Factory Data Reset

This will remove any and all customizations from your Smart TV, and require it to be re-setup, re-customized, and reconnected to the Internet.

1. Push the Home button on your remote.
   

1. Select Settings.
   

1. Select Storage & reset.
   

1. Select Factory data reset.
   

1. Select Factory data reset.
   

1. Select Erase everything.
   

1. Your TV should begin the factory reset process. Once it has completed, it should behave as if it was just taken out of the box and powered up for the first time.

6. Basic setup for your Sony Smart TV

Our next step is to setup your Smart TV again.Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

7. Connect your Sony Smart TV to Wi-Fi

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.