How to Fix Sound Issues on a Sony BDP-S3700 BluRay

Authored by: Support.com Tech Pro Team

1. Introduction

Sound issues can be quite frustrating, but many of them have easy solutions.

This guide will walk you through the basic steps to resolve problems with the sound on your Sony BDP-S3700 Blu-Ray player.

2. Check Mute

1. Press the Muting button on the remote. Make sure no messages appear on your screen indicating the audio is muted.
   

3. Check Mute

Make sure the sound on your TV isn't muted.

1. Push the Mute button on your TV remote. A display on screen should show if the TV is now muted, or not. You want to be sure the TV is not muted.
   

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute on that device, as well.

Check Your Volume Levels

1. On your TV remote, use the Volume Up/Down buttons.
   

1. Most TVs will show you the volume level on the screen.
   

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well.

If none of these work your app may have its own volume settings. Navigate to those settings, like the Youtube volume bar, and make sure they aren't muted.

4. Test Other Media

Try using a different streaming service, a different show on the same streaming service, or a different disk.

5. Restart

1. Push the Power button on your remote.
   

1. Wait 10 seconds.
2. Push the power button again to turn your Blu-Ray player back on.

6. Restart

1. Turn it off by pressing the Power button on the unit itself or on the remote.
   

1. Then unplug it from the power outlet.
   

1. Wait for 10 seconds.
2. Plug it back in then turn the TV back on from the Power button.
   

7. What's next?

8. Adjust Volume

On your TV remote, use the Volume Up/Down buttons.

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well.

9. Test Other Media

Try using a different streaming service, a different show on the same streaming service, or a different disk.

10. Restart

1. Push the Power button on your remote.
   

1. Wait 10 seconds.
2. Push the power button again to turn your Blu-Ray player back on.

11. Restart

1. Turn it off by pressing the Power button on the unit itself or on the remote.
   

1. Then unplug it from the power outlet.
   

1. Wait for 10 seconds.
2. Plug it back in then turn the TV back on from the Power button.
   

12. What's next?

13. Test Other Media

Try using a different streaming service, a different show on the same streaming service, or a different disk.

14. Check Connection to Television/Power

1. Make sure the HDMI cable from your Blu-Ray player to your television is connected properly.
   

1. Make sure the power cable from your Blu-Ray player is connected to the wall or your power protection device.
   

15. Restart

1. Push the Power button on your remote.
   

1. Wait 10 seconds.
2. Push the power button again to turn your Blu-Ray player back on.

16. Restart

1. Turn it off by pressing the Power button on the unit itself or on the remote.
   

1. Then unplug it from the power outlet.
   

1. Wait for 10 seconds.
2. Plug it back in then turn the TV back on from the Power button.
   

17. What's next?

18. Test Other Media

Try using a different streaming service, a different show on the same streaming service, or a different disk.

19. Restart

1. Push the Power button on your remote.
   

1. Wait 10 seconds.
2. Push the power button again to turn your Blu-Ray player back on.

20. What's next?