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How to Fix Sound Issues on a Westinghouse Roku TV

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Introduction

Sometimes you may hear no sound coming from your Westinghouse Roku TV, the sound may be too low or too high or it may be distorted. This guide will show you how to adjust the volume level on your TV, make sure you have the sound settings configured to match the type of speakers you are using, such as built-in speakers or external speakers, check the audio cables, such as HDMI or Optical output, and the audio equipment connected to your TV. Will also show you how to fix sound issues based on the TV source you're watching, whether it's antenna TV, a device connected over HDMI or Composite, or Roku apps (streaming channels).

Westinghouse Logo.

1 Check the Sound Levels

The first thing to do when you're having sound issues with your TV is to make sure the sound levels are where you want them to be:

  1. Locate the Sound Level Buttons on the right side of the remote control.
    Mute, Volume Up and Down buttons highlighted on right side of Westinghouse Roku TV remote control.
  2. If you hear no sound, press the Mute / Unmute button to find out if your television's sound is muted.
  3. If the sound you hear is too low, too high or distorted, press the Volume Up / Volume Down buttons to get the sound level where you want it to be.

2 Check the Sound Settings and Connections

Depending on the type of speakers you are using, you can check different sound settings and connections.

Using the Built-in TV Speakers

If you can't hear any sound coming from your TV speakers, you need to make sure they are turned on:

  1. Press the Home button on the remote.
    Home button on Roku remote.
  2. Go to Settings.
    Settings option highlighted in Roku TV menu.
  3. Then go to Audio.
    Audio option highlighted in Roku TV settings.
  4. From there, go to Speakers and make sure you have a check mark next to TV Speakers. This means they are turned on.
    Speakers option highlighted in Roku TV audio settings and arrow pointing at check mark next to selected option.
  5. If you still can't hear any sound, make sure there is nothing plugged into the Headphone output on the rear of the TV. Anything connected to it will mute the TV speakers.
    Headphone highlighted on rear of Westinghouse TV.
Using External Speakers

External speakers can be anything from:

  • Earbuds or low-power headphones,
  • Self-powered headphones,
  • Self-powered external speakers,
  • An audio amplifier with external speakers.

Depending on the sound issue you're having you'll need to try different things:

  • If you hear no sound, then make sure the external speakers are powered up and connected properly:
    1. Examine the cable and connectors for visible damage. If there's any damage, the cable may need to be replaced.
    2. Securely and firmly reconnect the cable between the TV and external audio equipment.
  • If the sound you hear is too low or too high, then make sure the sound levels of the external audio equipment are where you want them to be.
  • If the sound you hear is distorted, then make sure you check all of the above.

Certain TV models have an audio line output similar to the Headphone output that isn't affected by the TV sound levels and doesn't affect them either. It allows you to control the sound levels on the external speakers only.
Headphone highlighted on rear of Westinghouse TV.

If your external speakers are connected to either the HDMI (ARC) or Optical output and you still can't hear any sound, then you need make sure the TV settings are configured properly:
HDMI (ARC) and Optical outputs highlighted on rear of Westinghouse TV.

  1. Press the Home button on the remote.
    Home button on Roku remote.
  2. Go to Settings.
    Settings option highlighted in Roku TV menu.
  3. Then go to Audio.
    Audio option highlighted in Roku TV settings.
  4. From there, go to S/PDIF and ARC and make sure you have a check mark next to the output that's matching your soundbar's or receiver's capabilities.
    S/PDIF and ARC option highlighted in Roku TV audio settings and arrow pointing at check mark next to selected option.

    Since the Auto detect feature is not always accurate, you may need to select PCM-Stereo if none of the other options work for you.

  5. Also, if you're using the HDMI (ARC) connection, you need to configure the CEC settings. Press the Back button on the remote until you return to Settings.
    Back button on Roku remote.
  6. Go to System.
    System option highlighted in Roku TV settings.
  7. Then go to Control other devices (CEC) and make sure you have check marks next to ARC (HDMI) and System audio control. These will allow your TV to output the sound to the external audio equipment and control the external audio equipment with the TV remote respectively.
    Control other devices (CEC) option highlighted and arrows pointing at ARC (HDMI) and System audio control options in Roku TV system settings.

3 Fix Issues Based on the TV Source

The TV source you're watching, whether it's over-the-air broadcast, cable / satellite service, DVD / Blu-ray player, DVR, gaming console or apps (streaming channels) may be having difficulties. Switch to another TV channel, input or app to find out if the issue is limited to what you're currently watching.

  • Try another Input.
    TV sources highlighted on Westinghouse Roku TV screen.
    For Issues with the Antenna TV Input
    1. Make sure the coaxial cable is properly connected to the RF input.
      RF input highlighted on rear of Westinghouse TV.
    2. If the other end of the coaxial cable is connected to:
      • An antenna – Then adjust its angle and position to get a better signal.
      • A cable / satellite box – Then make sure all cables are properly connected to its inputs and outputs and the sound levels are where you want them to be.
    For Issues with the Other Inputs
    1. Make sure the input device is properly connected to the TV:
      • Some are plugged into the non-ARC HDMI inputs.
        Non-ARC HDMI inputs highlighted on rear of Westinghouse TV.
      • Others are plugged into the Composite inputs.
        Composite inputs highlighted on rear of Westinghouse TV.
    2. Make sure the other end of the cable is properly connected to the device's output.
    3. Make sure the sound levels of the input device are where you want them to be.

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Sometimes you may hear no sound coming from your Westinghouse Roku TV, the sound may be too low or too high or it may be distorted. This guide will show you how to adjust the volume level on your TV, make sure you have the sound settings configured to match the type of speakers you are using, such as built-in speakers or external speakers, check the audio cables, such as HDMI or Optical output, and the audio equipment connected to your TV. Will also show you how to fix sound issues based on the TV source you're watching, whether it's antenna TV, a device connected over HDMI or Composite, or Roku apps (streaming channels).

Westinghouse Logo.

The first thing to do when you're having sound issues with your TV is to make sure the sound levels are where you want them to be:

  1. Locate the Sound Level Buttons on the right side of the remote control.
    Mute, Volume Up and Down buttons highlighted on right side of Westinghouse Roku TV remote control.
  2. If you hear no sound, press the Mute / Unmute button to find out if your television's sound is muted.
  3. If the sound you hear is too low, too high or distorted, press the Volume Up / Volume Down buttons to get the sound level where you want it to be.

Depending on the type of speakers you are using, you can check different sound settings and connections.

Using the Built-in TV Speakers

If you can't hear any sound coming from your TV speakers, you need to make sure they are turned on:

  1. Press the Home button on the remote.
    Home button on Roku remote.
  2. Go to Settings.
    Settings option highlighted in Roku TV menu.
  3. Then go to Audio.
    Audio option highlighted in Roku TV settings.
  4. From there, go to Speakers and make sure you have a check mark next to TV Speakers. This means they are turned on.
    Speakers option highlighted in Roku TV audio settings and arrow pointing at check mark next to selected option.
  5. If you still can't hear any sound, make sure there is nothing plugged into the Headphone output on the rear of the TV. Anything connected to it will mute the TV speakers.
    Headphone highlighted on rear of Westinghouse TV.
Using External Speakers

External speakers can be anything from:

  • Earbuds or low-power headphones,
  • Self-powered headphones,
  • Self-powered external speakers,
  • An audio amplifier with external speakers.

Depending on the sound issue you're having you'll need to try different things:

  • If you hear no sound, then make sure the external speakers are powered up and connected properly:
    1. Examine the cable and connectors for visible damage. If there's any damage, the cable may need to be replaced.
    2. Securely and firmly reconnect the cable between the TV and external audio equipment.
  • If the sound you hear is too low or too high, then make sure the sound levels of the external audio equipment are where you want them to be.
  • If the sound you hear is distorted, then make sure you check all of the above.

Certain TV models have an audio line output similar to the Headphone output that isn't affected by the TV sound levels and doesn't affect them either. It allows you to control the sound levels on the external speakers only.
Headphone highlighted on rear of Westinghouse TV.

If your external speakers are connected to either the HDMI (ARC) or Optical output and you still can't hear any sound, then you need make sure the TV settings are configured properly:
HDMI (ARC) and Optical outputs highlighted on rear of Westinghouse TV.

  1. Press the Home button on the remote.
    Home button on Roku remote.
  2. Go to Settings.
    Settings option highlighted in Roku TV menu.
  3. Then go to Audio.
    Audio option highlighted in Roku TV settings.
  4. From there, go to S/PDIF and ARC and make sure you have a check mark next to the output that's matching your soundbar's or receiver's capabilities.
    S/PDIF and ARC option highlighted in Roku TV audio settings and arrow pointing at check mark next to selected option.

    Since the Auto detect feature is not always accurate, you may need to select PCM-Stereo if none of the other options work for you.

  5. Also, if you're using the HDMI (ARC) connection, you need to configure the CEC settings. Press the Back button on the remote until you return to Settings.
    Back button on Roku remote.
  6. Go to System.
    System option highlighted in Roku TV settings.
  7. Then go to Control other devices (CEC) and make sure you have check marks next to ARC (HDMI) and System audio control. These will allow your TV to output the sound to the external audio equipment and control the external audio equipment with the TV remote respectively.
    Control other devices (CEC) option highlighted and arrows pointing at ARC (HDMI) and System audio control options in Roku TV system settings.

The TV source you're watching, whether it's over-the-air broadcast, cable / satellite service, DVD / Blu-ray player, DVR, gaming console or apps (streaming channels) may be having difficulties. Switch to another TV channel, input or app to find out if the issue is limited to what you're currently watching.

  • Try another Input.
    TV sources highlighted on Westinghouse Roku TV screen.
    For Issues with the Antenna TV Input
    1. Make sure the coaxial cable is properly connected to the RF input.
      RF input highlighted on rear of Westinghouse TV.
    2. If the other end of the coaxial cable is connected to:
      • An antenna – Then adjust its angle and position to get a better signal.
      • A cable / satellite box – Then make sure all cables are properly connected to its inputs and outputs and the sound levels are where you want them to be.
    For Issues with the Other Inputs
    1. Make sure the input device is properly connected to the TV:
      • Some are plugged into the non-ARC HDMI inputs.
        Non-ARC HDMI inputs highlighted on rear of Westinghouse TV.
      • Others are plugged into the Composite inputs.
        Composite inputs highlighted on rear of Westinghouse TV.
    2. Make sure the other end of the cable is properly connected to the device's output.
    3. Make sure the sound levels of the input device are where you want them to be.