How to Fix Sound Issues on Heyday Wireless Earbuds

Authored by: Support.com Tech Pro Team

1. Introduction

If you're having problems with cracks, pops, distortion or other sound issues with your Heyday wireless earbuds, this guide will walk you through the basic steps to solve these kind of issues.

Tools You'll Need:

• A paperclip
• iPhone charging cable
• Access to a computer with iTunes installed
• Any other non-consumable tools needed
• Comment out tools section if no tools are necessary

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Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

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Before You Begin:

• Have your Headset available.
• Be near the device you've connect to.

2. Adjust Volume

Often times, if the sound coming from your device is too loud or too soft, your Wireless Earbuds can 'drop out' and not sound good. Adjusting the volume for the device you're listening to is a good first step.

Volume Up

Use the Volume Up button to increase the volume.

This can help if the sound is too soft, or drops out at points.

Volume Down

Use the Volume Down button to decrease the volume.

This can help if the sound is too loud, is distorted, or cuts out at points.

3. Charging

1. Open the USB port on the side of the controls on the right earbud.
   

1. 
   
2. Connect your headset to your computer or USB adapter.
3. The Indicator light will go out when your headset is done charging.
   

Your headset will take about one to two hours to charge.

4. Range Check

The device needs to be within a reasonable range in order to connect.

• In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
• Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.

Try moving the Bluetooth device closer if you have trouble.

5. Power Cycle Earbuds

1. Push and hold the Phone button on the remote.
   

1. You should hear descending tones in the headset.
2. Wait 10 seconds.
3. Push the phone button for one to two seconds to power the headset back on.

6. Choose Your Operating System

To continue, we need to know what Operating System your computer or mobile device has.

For Computers

There are 2 main Operating Systems for personal computers currently available, Windows and macOS.

Windows

Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony.

macOS

Apple is the only company that makes macOS computers.

For Mobile Devices

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone

Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.

iOS Smartphone

Apple is the only company that makes iOS smartphones.

7. Restart Your PC

Before your restart or shut down your PC, make sure to save all necessary work to prevent data loss.

• Using the Mouse
• Select the Start menu.
  

• 
  
• By default it is in the lower left corner of your screen.
• Select Power, then select Restart.
  

• Using the Keyboard
• Press the Windows and X keys at the same time. This minimizes any open windows you may have.
  

• Press the Alt and F4 keys at the same time. This tells Windows to close the desktop.
  

• Select Restart, then OK.
  

8. Pairing Mode

1. Disconnect your headset from the charging cable, if it was connected.
2. Push and hold the Phone button on the remote.
   

1. The Indicator Light will glow white.
   

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

9. Pair Bluetooth Device (Windows 10)

1. Select the Start menu, then select Settings.
   

1. Select Devices.
   

1. Select Bluetooth & other devices on the left, and make sure Bluetooth is switched On on the right.
   

1. If you do not see Bluetooth on this screen, your computer does not have a Bluetooth antenna and will not be able to communicate with your Bluetooth speaker or headset.
2. Select Add Bluetooth or other device.
   

1. Select Bluetooth.
   

1. Select your Heyday device.
   

1. Select Done.
   

10. What's next?

11. Restart

1. From the menu bar across the top of the screen, select the Apple menu (1), then select Restart... (2).
   

Any unsaved work will be lost.

12. Pairing Mode

1. Disconnect your headset from the charging cable, if it was connected.
2. Push and hold the Phone button on the remote.
   

1. The Indicator Light will glow white.
   

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

13. Pair Bluetooth Device (macOS)

1. Select the Apple menu, then select System Preferences.
   

1. Select Bluetooth.
   

1. Ensure that it says Bluetooth: On. Turn it on with the button if it isn't.
   

1. Your computer will search for any Bluetooth devices in range.
2. Once your device is located, click Pair.
   

1. Once the pairing process is complete, your Mac will automatically connect to the device whenever it is in range.

14. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

15. Pairing Mode

1. Disconnect your headset from the charging cable, if it was connected.
2. Push and hold the Phone button on the remote.
   

1. The Indicator Light will glow white.
   

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

16. Pair Bluetooth Device (Android)

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

1. Open Settings.
   

1. Select Bluetooth.
   

1. Make sure the Bluetooth feature is enabled by flipping the On / Off switch to the On position then wait for the Bluetooth device to show up in the list.
   

1. Tap on the Bluetooth device in the list to pair with it.
   

1. Your Heyday device will now show as connected.
   

17. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

18. Pairing Mode

1. Disconnect your headset from the charging cable, if it was connected.
2. Push and hold the Phone button on the remote.
   

1. The Indicator Light will glow white.
   

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

19. Pair Bluetooth Device (iOS)

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

1. Open Settings on your phone or tablet.
   

1. Select Bluetooth.
   

1. Make sure that the Bluetooth feature is enabled by flipping the On / Off switch to the green position then wait for the Bluetooth device to show up in the list.
   

1. Tap on the Bluetooth device in the list to pair with it.