How to Fix Sound on Heyday Wireless Headphones

Authored by: Support.com Tech Pro Team

1. Introduction

While simple, your Heyday Wireless Earbuds should provide good sound, free of distortion, cracks, pops, and dropouts.

This guide helps you find what may be causing problems with the sound on your headphones, and how to solve it.

Tools You'll Need:

• Heyday charging cable.
• A bluetooth enabled device to connect to (computer, mac, or mobile device)

Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

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Before You Begin:

• You must have access to a computer with iTunes installed.
• You must have that thing for the other thing so you can do the thing.

You must have this thing before you whatever.

• Title of GP User Should Do First
• Title of GP User Should Do First
• Each individual prereq should have its own box like this. Not all will contain multiple links.
• Comment out prerequisites section if no prereqs are necessary

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2. Adjust Volume

Volume Up

• Use the Volume Up button to increase the volume.This can help if the sound is too soft, or drops out at points.

Volume Down

• Use the Volume Down button to decrease the volume.This can help if the sound is too loud, is distorted, or cuts out at points.

3. Bluetooth or Audio Cable

Your Headphones can be used wireless using Bluetooth, or wired with an additional audio cable.

4. Charging

1. Connect the charging cable to the bottom of the left earcup.
   

1. Connect your headset to your computer or USB adapter.
2. The Indicator light will go out when your headset is done charging.
   

Your headset will take about two hours thirty minutes to charge.

5. Range Check

The device needs to be within a reasonable range in order to connect.

• In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
• Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
  

Try moving the Bluetooth device closer if you have trouble.

6. Power Cycle Headphones

1. Push and hold the Phone button on the remote.
   

1. You should hear descending tones in the headset.
2. Wait 10 seconds.
3. Push the phone button for one to two seconds to power the headset back on.

7. Sending Device Choice

For the next step, we'll need to know what type of device you're using to send Bluetooth audio from.

8. OS Choice

There are 2 main Operating Systems for personal computers currently available, Windows and macOS.

Windows

Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony.

macOS

Apple is the only company that makes macOS computers.

9. Restart Your PC

Before your restart or shut down your PC, make sure to save all necessary work to prevent data loss.

• Using the Mouse
• Select the Start menu.
  

• 
  
• By default it is in the lower left corner of your screen.
• Select Power, then select Restart.
  

• Using the Keyboard
• Press the Windows and X keys at the same time. This minimizes any open windows you may have.
  

• Press the Alt and F4 keys at the same time. This tells Windows to close the desktop.
  

• Select Restart, then OK.
  

10. Pairing Mode

1. Disconnect your headphones from the charging cable, if it was connected.
2. Push and hold the Power button on the back of the right earcup for seven seconds.
   

1. The Indicator Light on the back of the left earcup with flash red and white.
   

The device name of your headphones should be HEYDAY HEADPHONE 01.

11. Pair Bluetooth Device (Windows 10)

1. Click the Action Center icon in the bottom right corner of the screen.
   

1. Tap on the All Settings tile after that.
   

1. Then go to Devices.
   

1. Select Bluetooth from the left-hand column and ensure the Bluetooth switch is in the On position to the right. Your Windows 10 device will become discoverable and start searching for devices.
   

1. Once you see the device you want to pair the system with, select it then tap on Pair.
   

1. After the pairing was successful the device will show the Paired status under its name.
   

12. What's next?

13. Restart

1. From the menu bar across the top of the screen, select the Apple menu (1), then select Restart... (2).
   

Any unsaved work will be lost.

14. Pairing Mode

1. Disconnect your headphones from the charging cable, if it was connected.
2. Push and hold the Power button on the back of the right earcup for seven seconds.
   

1. The Indicator Light on the back of the left earcup with flash red and white.
   

The device name of your headphones should be HEYDAY HEADPHONE 01.

15. Pair Bluetooth Device (macOS)

1. On the menu bar, click the Apple menu (1), then System Preferences (2).
   

1. Select Bluetooth.
   

1. Ensure that it says Bluetooth: On. Turn it on with the button if it isn't.
   

1. Your computer will search for any Bluetooth devices in range.
2. Once your device is located, click Pair.
   

1. Once the pairing process is complete, your Mac will automatically connect to the device whenever it is in range.

16. OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone

Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.

iOS Smartphone

Apple is the only company that makes iOS smartphones.

17. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

18. Pairing Mode

1. Disconnect your headphones from the charging cable, if it was connected.
2. Push and hold the Power button on the back of the right earcup for seven seconds.
   

1. The Indicator Light on the back of the left earcup with flash red and white.
   

The device name of your headphones should be HEYDAY HEADPHONE 01.

19. Pair Bluetooth Device (iOS)

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

1. Open Settings, and select Bluetooth.
   

1. Make sure that the Bluetooth feature is enabled by flipping the On / Off switch to the green position then wait for the Bluetooth device to show up in the list.
   

1. Tap on the Bluetooth device in the list to pair with it.

20. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

21. Pairing Mode

1. Disconnect your headphones from the charging cable, if it was connected.
2. Push and hold the Power button on the back of the right earcup for seven seconds.
   

1. The Indicator Light on the back of the left earcup with flash red and white.
   

The device name of your headphones should be HEYDAY HEADPHONE 01.

22. Pair Bluetooth Device (Android)

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

1. Open Settings, and select Connected devices.
   

1. Make sure the Bluetooth feature is enabled by flipping the On / Off switch to the On position then wait for the Bluetooth device to show up in the list.
   

1. Tap on the Bluetooth device in the list to pair with it.
   

1. Your Heyday device will now show as connected.
   

23. Reseat Audio Cable

1. Make sure your audio cable isn't frayed, crimped, or broken.
2. Remove, then plug back in the audio cable to your headset.
3. Remove, then plug back in the audio cable to your device.