How to Fix Stream Deck Classic/MkII freezing, crashing, or strange display artifacts/behavior when using a USB 3.x port

Authored by: Support.com Tech Pro Team

1. Introduction

How to Fix Stream Deck Classic/MkII freezing, crashing, or strange display artifacts/behavior when using a USB 3.x port

2. Resolution

Why? Isn’t USB 3.x backward compatible?

In theory, USB 3.x is backward compatible and should work just fine with USB 2.0 Devices. But the reality is, a lot depends on your device, the drivers provided for the device, your BIOS, etc. If you try to connect a device that uses USB 2.0 to a USB 3.x port, chances are it won’t work out as you expect. This is even more common if you’re using Windows 10+

• The Stream Deck MUST BE plugged into a USB 2.0 port (They are white or black).
• The Stream Deck should NOT be plugged into a USB hub.
• The Stream Deck should NOT be plugged into a USB 3.x port (They are blue or red).
• If they use a USB hub or a USB 3.x port for your Stream Deck, you will more than likely experience intermittent/constant issues.
• They need to reboot after switching from the USB 3.x port to a 2.0 port