The Roku Ultra will automatically check for, and apply updates when you're not using it. On occasion, it can have problems, and needs a bit of a hand to get working properly again.
This guide will walk you through making sure your Roku Ultra is updating properly.
2. Restart Device
There are 2 ways to restart your Roku.
Power Cycle the Roku
Unplug the power cable from the back of your Roku.
Wait 10 seconds.
Plug the power cable back into your Roku.
Restart Through the Menu
Push the Home button on your remote.
Select Settings.
Select System.
Select System restart.
Select Restart.
Your Roku will let you know it's restarting.
Then you'll see the Roku logo bouncing, as the Roku starts up.
3. Check Update
Push the Home button on your remote.
Select Settings.
Select System.
Select System update.
Select Check now.
It will let you know if your Roku is up-to-date, or if there is an update pending.
4. Switch Wired/Wireless Network
Sometimes, the network connection type affects the system upgrade. You can switch connection types to see if it resolves the issue.
5. Connect Device to Network - Wired
Acquire an Ethernet cable.
Take one end of the cable and plug it into your router/modem's Ethernet port.
Plug the other end of the cable into your device's Ethernet port.
Ethernet Cable
Ethernet Port
6. Check Update
Push the Home button on your remote.
Select Settings.
Select System.
Select System update.
Select Check now.
It will let you know if your Roku is up-to-date, or if there is an update pending.
7. Factory Reset Check
Our next step is to try resetting your Roku to the factory default settings.
This will not harm your Roku, nor will it harm the various subscription services you use and pay for with your Roku. However, you will lose all the settings and customizations you've made to your Roku, such as channels installed, the order, etc.
Also, you will need to re-setup your Roku from the beginning. This includes the usernames, passwords, and other account information for your Roku account, and any premium streaming services you use with your Roku.
Before proceeding, make sure you have your Roku login information, as well as the login information of all premium services you use with your Roku.
8. Factory Reset
Push the Home button on your remote.
Select Settings.
Select System.
Select Advanced system settings.
Select Factory reset.
This is a safety and confirmation screen. Look carefully on the bottom right, you will see a 4-digit code listed. To continue with the factory reset, enter that 4 digit code using the number pad on the screen, then select OK at the bottom.
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