If your Xbox One console experiences an issue with an update, you may encounter an error message or error code during or following the update attempt. In extreme cases, the console might not want to start up correctly after an update attempt has been made. This guide will assist you in resolving issues that may arise while attempting to update your Xbox One console.
Tools You'll Need:
A paperclip
iPhone charging cable
Access to a computer with iTunes installed
Any other non-consumable tools needed
Comment out tools section if no tools are necessary
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Supplies You'll Need:
Zip ties
Any other consumable supplies
Comment out supplies section if no supplies are necessary
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Before You Begin:
You must have access to a computer with iTunes installed.
You must have that thing for the other thing so you can do the thing.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
Wait 30 seconds, then plug the power cord back in.
Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console),and then press the Xbox button on the console.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up†tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.The console should power up and take you directly to the Xbox Startup Troubleshooter.
Using the D-pad and A button on your controller select Reset this Xbox
When prompted, select Reset and keep my games & apps. This option will reset the operating system and delete all potentially corrupted data without removing your games or apps.
If resetting your console does not correct your startup error, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.
Resetting your console to its factory settings erases all accounts, saved games and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
Wait 30 seconds, then plug the power cord back in.
Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up†tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter.
Resetting your console from the Xbox Startup Troubleshooter:
Using the D-pad and A button on your controller select Reset this Xbox.
When prompted, select Reset and remove everything.
To run the Network Connection Test on your Xbox One
Press the Xbox button to open the guide.
Select Settings.
Select Network.
On the right side of the Network settings screen, select Test network connection.
10. Check Console Internet Connection
To better assist you, we need to determine the type of Internet connection your device has.
11. What's next?
12. Connect Xbox One to Wi-Fi
Select Settings.
Select Network
Select Set up wireless network.
Select your wireless network from the list.
Enter your security key and select Enter.
If connected successfully, you will see a screen like this. Select Continue.
Now that your Xbox One is connected to your home network, it may prompt you to perform system updates on your console. If it does, the console should have no issues downloading and installing available updates now that you are successfully connected.
13. Restart Your Xbox One
Method 1: Reboot with the controller:
Press the Xbox button to open the guide.
Select Restart console.
Select Yes to confirm.
If this doesn't work then go to method 2.
Method 2: Reboot from the console:
Hold the Xbox button on the front of the console for approximately 10 seconds.
The console will turn off.
Turn your console back on by pressing the Xbox button on the console or on your controller.
If this doesn't work then go to method 3.
Method 3: Hard reboot:
Hold the Xbox buttonon the front of the console for approximately 10 seconds.
The console will turn off.
Unplug the console's power cable.
Wait 10 seconds.
Plug the power cable back in.
Turn your console back on by pressing the Xbox button on the console or on your controller.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
Wait 30 seconds, then plug the power cord back in.
Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console),and then press the Xbox button on the console.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up†tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.The console should power up and take you directly to the Xbox Startup Troubleshooter.
Using the D-pad and A button on your controller select Reset this Xbox
When prompted, select Reset and keep my games & apps. This option will reset the operating system and delete all potentially corrupted data without removing your games or apps.
If resetting your console does not correct your startup error, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.
Resetting your console to its factory settings erases all accounts, saved games and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
Wait 30 seconds, then plug the power cord back in.
Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up†tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter.
Resetting your console from the Xbox Startup Troubleshooter:
Using the D-pad and A button on your controller select Reset this Xbox.
When prompted, select Reset and remove everything.
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