How to Fix Update Issues on a Xbox One
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Method 1: Reboot with the controller:
- Press the Xbox button to open the guide.
- Select Restart console.
- Select Yes to confirm.
- If this doesn't work then go to method 2.
Method 2: Reboot from the console:
- Hold the Xbox button on the front of the console for approximately 10 seconds.
- The console will turn off.
- Turn your console back on by pressing the Xbox button on the console or on your controller.
- If this doesn't work then go to method 3.
Method 3: Hard reboot:
- Hold the Xbox button on the front of the console for approximately 10 seconds.
- The console will turn off.
- Unplug the console's power cable.
- Wait 10 seconds.
- Plug the power cable back in.
- Turn your console back on by pressing the Xbox button on the console or on your controller.
Updating Your Xbox One
- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
- If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
- Wait 30 seconds, then plug the power cord back in.
- Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console),and then press the Xbox button on the console.
- Continue holding the BIND and EJECT buttons for 10-15 seconds.
- Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.The console should power up and take you directly to the Xbox Startup Troubleshooter.
- Using the D-pad and A button on your controller select Reset this Xbox
- When prompted, select Reset and keep my games & apps. This option will reset the operating system and delete all potentially corrupted data without removing your games or apps.
Updating Your Xbox One
If resetting your console does not correct your startup error, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.
Resetting your console to its factory settings erases all accounts, saved games and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.
- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
- If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
- Wait 30 seconds, then plug the power cord back in.
- Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
- Continue holding the BIND and EJECT buttons for 10-15 seconds.
- Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
- The console should power up and take you directly to the Xbox Startup Troubleshooter.
Resetting your console from the Xbox Startup Troubleshooter:
- Using the D-pad and A button on your controller select Reset this Xbox.
- When prompted, select Reset and remove everything.
Updating Your Xbox One
To run the Network Connection Test on your Xbox One
- Press the Xbox button to open the guide.
- Select Settings.
- Select Network.
- On the right side of the Network settings screen, select Test network connection.
To better assist you, we need to determine the type of Internet connection your device has.
- Select Settings.
- Select Network
- Select Set up wireless network.
- Select your wireless network from the list.
- Enter your security key and select Enter.
- If connected successfully, you will see a screen like this. Select Continue.
Now that your Xbox One is connected to your home network, it may prompt you to perform system updates on your console. If it does, the console should have no issues downloading and installing available updates now that you are successfully connected.
Method 1: Reboot with the controller:
- Press the Xbox button to open the guide.
- Select Restart console.
- Select Yes to confirm.
- If this doesn't work then go to method 2.
Method 2: Reboot from the console:
- Hold the Xbox button on the front of the console for approximately 10 seconds.
- The console will turn off.
- Turn your console back on by pressing the Xbox button on the console or on your controller.
- If this doesn't work then go to method 3.
Method 3: Hard reboot:
- Hold the Xbox button on the front of the console for approximately 10 seconds.
- The console will turn off.
- Unplug the console's power cable.
- Wait 10 seconds.
- Plug the power cable back in.
- Turn your console back on by pressing the Xbox button on the console or on your controller.
Updating Your Xbox One
- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
- If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
- Wait 30 seconds, then plug the power cord back in.
- Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console),and then press the Xbox button on the console.
- Continue holding the BIND and EJECT buttons for 10-15 seconds.
- Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.The console should power up and take you directly to the Xbox Startup Troubleshooter.
- Using the D-pad and A button on your controller select Reset this Xbox
- When prompted, select Reset and keep my games & apps. This option will reset the operating system and delete all potentially corrupted data without removing your games or apps.
Updating Your Xbox One
If resetting your console does not correct your startup error, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.
Resetting your console to its factory settings erases all accounts, saved games and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.
- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
- If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
- Wait 30 seconds, then plug the power cord back in.
- Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
- Continue holding the BIND and EJECT buttons for 10-15 seconds.
- Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
- The console should power up and take you directly to the Xbox Startup Troubleshooter.
Resetting your console from the Xbox Startup Troubleshooter:
- Using the D-pad and A button on your controller select Reset this Xbox.
- When prompted, select Reset and remove everything.
Updating Your Xbox One