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How to Fix Update Issues on a Xbox One

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
If your Xbox One console experiences an issue with an update, you may encounter an error message or error code during or following the update attempt. In extreme cases, the console might not want to start up correctly after an update attempt has been made. This guide will assist you in resolving issues that may arise while attempting to update your Xbox One console.
Xbox One home screen.

? What type of update issue are you experiencing?

  1. My system no longer boots or has an error after doing an update
  2. My system and games are locking up after doing an update
  3. Updates will not download due to timeout or other connection issue

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If your Xbox One console experiences an issue with an update, you may encounter an error message or error code during or following the update attempt. In extreme cases, the console might not want to start up correctly after an update attempt has been made. This guide will assist you in resolving issues that may arise while attempting to update your Xbox One console.
Xbox One home screen.

Method 1: Reboot with the controller:

  1. Press the Xbox button to open the guide.
    Xbox button. Diagram.
  2. Select Restart console.
    System menu with restart console highlighted.
  3. Select Yes to confirm.
    Restart dialog with reset highlighted.
  4. If this doesn't work then go to method 2.

Method 2: Reboot from the console:

  1. Hold the Xbox button on the front of the console for approximately 10 seconds.
    Xbox one power button.
  2. The console will turn off.
  3. Turn your console back on by pressing the Xbox button on the console or on your controller.
    Xbox button. Diagram.
  4. If this doesn't work then go to method 3.

Method 3: Hard reboot:

  1. Hold the Xbox button on the front of the console for approximately 10 seconds.
    Xbox one power button.
  2. The console will turn off.
  3. Unplug the console's power cable.
  4. Wait 10 seconds.
  5. Plug the power cable back in.
  6. Turn your console back on by pressing the Xbox button on the console or on your controller.
    Xbox button. Diagram.
Updating Your Xbox One
  1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
  2. If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
  3. Wait 30 seconds, then plug the power cord back in.
  4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console),and then press the Xbox button on the console.
    Front of an Xbox one console with the bind, eject, and power buttons highlighted.
  5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    Front of an xbox one console with the bind and eject buttons highlighted.
  6. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.The console should power up and take you directly to the Xbox Startup Troubleshooter.
  7. Using the D-pad and A button on your controller select Reset this Xbox
    Xbox one controller showing the d pad and a button highlighted.
  8. When prompted, select Reset and keep my games & apps. This option will reset the operating system and delete all potentially corrupted data without removing your games or apps.
    Xbox one reset your console screen showing reset and keep my games.
Updating Your Xbox One

If resetting your console does not correct your startup error, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.

Resetting your console to its factory settings erases all accounts, saved games and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.

  1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
  2. If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
  3. Wait 30 seconds, then plug the power cord back in.
  4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
    Front of an Xbox one console with the bind, eject, and power buttons highlighted.
  5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    Front of an xbox one console with the bind and eject buttons highlighted.
  6. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
  7. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Resetting your console from the Xbox Startup Troubleshooter:

  1. Using the D-pad and A button on your controller select Reset this Xbox.
    Xbox one controller showing the d pad and a button highlighted.
  2. When prompted, select Reset and remove everything.
    Xbox one reset your console screen saying reset and remove everything.
Updating Your Xbox One

To run the Network Connection Test on your Xbox One

  1. Press the Xbox button to open the guide.
    Xbox button. Diagram.

  2. Select Settings.
    Xbox Settings icon

  3. Select Network.
    Xbox one Network icon highlighted

  4. On the right side of the Network settings screen, select Test network connection.
    Network screen with test network connection highlighted
To better assist you, we need to determine the type of Internet connection your device has.
  1. Select Settings.
    Xbox one Settings icon.
  2. Select Network
    Xbox one settings menu with network highlighted.
  3. Select Set up wireless network.
    Xbox one network settings with set up wireless network selected.
  4. Select your wireless network from the list.
    Xbox one which one is yours choose your wireless network.
  5. Enter your security key and select Enter.
    Xbox one wi-fi password field.
  6. If connected successfully, you will see a screen like this. Select Continue.
    Xbox one everything is good screen.

Now that your Xbox One is connected to your home network, it may prompt you to perform system updates on your console. If it does, the console should have no issues downloading and installing available updates now that you are successfully connected.

Method 1: Reboot with the controller:

  1. Press the Xbox button to open the guide.
    Xbox button. Diagram.
  2. Select Restart console.
    System menu with restart console highlighted.
  3. Select Yes to confirm.
    Restart dialog with reset highlighted.
  4. If this doesn't work then go to method 2.

Method 2: Reboot from the console:

  1. Hold the Xbox button on the front of the console for approximately 10 seconds.
    Xbox one power button.
  2. The console will turn off.
  3. Turn your console back on by pressing the Xbox button on the console or on your controller.
    Xbox button. Diagram.
  4. If this doesn't work then go to method 3.

Method 3: Hard reboot:

  1. Hold the Xbox button on the front of the console for approximately 10 seconds.
    Xbox one power button.
  2. The console will turn off.
  3. Unplug the console's power cable.
  4. Wait 10 seconds.
  5. Plug the power cable back in.
  6. Turn your console back on by pressing the Xbox button on the console or on your controller.
    Xbox button. Diagram.
Updating Your Xbox One
  1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
  2. If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
  3. Wait 30 seconds, then plug the power cord back in.
  4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console),and then press the Xbox button on the console.
    Front of an Xbox one console with the bind, eject, and power buttons highlighted.
  5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    Front of an xbox one console with the bind and eject buttons highlighted.
  6. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.The console should power up and take you directly to the Xbox Startup Troubleshooter.
  7. Using the D-pad and A button on your controller select Reset this Xbox
    Xbox one controller showing the d pad and a button highlighted.
  8. When prompted, select Reset and keep my games & apps. This option will reset the operating system and delete all potentially corrupted data without removing your games or apps.
    Xbox one reset your console screen showing reset and keep my games.
Updating Your Xbox One

If resetting your console does not correct your startup error, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.

Resetting your console to its factory settings erases all accounts, saved games and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.

  1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
  2. If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
  3. Wait 30 seconds, then plug the power cord back in.
  4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
    Front of an Xbox one console with the bind, eject, and power buttons highlighted.
  5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    Front of an xbox one console with the bind and eject buttons highlighted.
  6. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
  7. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Resetting your console from the Xbox Startup Troubleshooter:

  1. Using the D-pad and A button on your controller select Reset this Xbox.
    Xbox one controller showing the d pad and a button highlighted.
  2. When prompted, select Reset and remove everything.
    Xbox one reset your console screen saying reset and remove everything.
Updating Your Xbox One

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