How to Fix Update Issues on Nintendo Wii U

Authored by: Support.com Tech Pro Team

1. Introduction

If your device software doesn’t update successfully, you may encounter one of several situations. The device might display an error message or error code during or following the update, or the device might not start correctly after the update is complete or a connection issue may be causing issues. This guide will assist you in resolving these problems.

Do not turn off or unplug your system while the update is downloading or installing. If the system update is interrupted by unplugging the system, you may damage the system.

2. Restart

1. Press and hold the Power Button on the front of the device until the Wii U powers off.
   

1. If your Wii U does not power off, unplug the power cable from the wall outlet, wait 15 seconds, then plug it back in.

3. Perform a System Update

The length of time it takes to perform a system update varies depending on the speed of the Internet connection used.

1. From the Wii U Menu, select System Settings.
   

1. Use the Left Stick and scroll to the System Update icon and press the A Button.
   

1. Select Update to connect to the Internet and begin the update process.

4. Power cycle your Home Network

To Power Cycle Your Modem and Router:

1. Remove the power cable from both your modem and router.
   

1. Verify all lights are off on the modem and router.
2. Wait 10 seconds.
   

1. Plug in the power to your modem only.
2. Wait for the Online light to turn on stop flashing on your modem.This can take up to three minutes.

1. Plug in the power to your router.
2. Wait for the Online light to turn on stop flashing on your router.This can take five minutes or more.

5. Wii U

1. From the Wii U Menu, select System Settings.
   

1. Using the Left Stick, select the Internet icon and press the A Button.
   

1. Select Connect to the Internet.
   

1. Press the X Button or tap Connections located in the top-right corner.
   

1. Select your Internet connection from the list.
   

1. Select Connection Test.
   

1. When connection test is complete, click OK.

6. Perform a System Update

The length of time it takes to perform a system update varies depending on the speed of the Internet connection used.

1. From the Wii U Menu, select System Settings.
   

1. Use the Left Stick and scroll to the System Update icon and press the A Button.
   

1. Select Update to connect to the Internet and begin the update process.

7. What's next?

8. Connect Wi-Fi

1. Select System Settings.
   

1. Select Internet.
   

1. Select Connect to the Internet.
   

1. Select your Wi-Fi network name.
   

1. Enter your password, then select OK.
   

1. Your Wii U will test the connection.
   

1. When the test is successful, you'll see the green check marks at the top. Select OK.
   

1. Finally, you'll be asked if you want this to be your default connection; the one you use most of the time. Select Set.