How to Fix Update Issues with Your C by GE Sol Lamp

Authored by: Support.com Tech Pro Team

1. Introduction

Your C by GE app is used to regularly update the firmware of your C by GE products. Your device might not update, however, if you have no connection to the internet or there is an issue with the device itself.

Tools You'll Need:

• A paperclip
• iPhone charging cable
• Access to a computer with iTunes installed
• Any other non-consumable tools needed
• Comment out tools section if no tools are necessary

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Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

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Before You Begin:

• You must have access to a computer with iTunes installed.
• You must have that thing for the other thing so you can do the thing.

You must have this thing before you whatever.

• Title of GP User Should Do First
• Title of GP User Should Do First
• Each individual prereq should have its own box like this. Not all will contain multiple links.
• Comment out prerequisites section if no prereqs are necessary

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2. Reboot Your C by GE Sol Lamp

1. Unplug the power cord from the bottom of the unit.
   

1. Wait 5 seconds.
   

1. Plug the cord back in.

3. Factory Reset Your C by GE Sol Lamp

If the Sol still can't update, resetting it to default can help.

1. Make sure the Sol lamp is plugged in and powered on.
2. On top of the Sol base, press and hold both microphone (left) and dot (right) buttons for at least 10 seconds.
   

1. If the reset is successful, the ring light will turn red and the built-in Alexa will announce: "Now in setup mode. Follow the instructions in your C by GE app."
   

4. What's next?