Authored by: Support.com Tech Pro Team
Spark is a mini drone that features all of DJI's signature technologies, allowing you to seize the moment whenever you feel inspired. With intelligent flight control options, a mechanical gimbal, and a camera with incredible image quality, Spark empowers you to push your creative boundaries.
DJI drones are equipped with powerful cameras that connect to the app on your smartphone or tablet. At times you may have issues with the video quality. This may be due to the microSD card or the flying conditions.
This guide will walk you through resolving any video issues by covering what media you can use, best practices and common issues, and formatting your MicroSD Card.
When odd stripes and patterns appear in your images, this is called a moiré effect. This visual perception occurs when a fine pattern on your subject meshes with the pattern on the imaging chip of your camera, and you see a third separate pattern. You'll often see this effect if you take a photo of your computer monitor.
On the left you can see the moire patterning. On the right the patterning has been corrected using third party software.
The minimum focus distance is the shortest distance at which a lens can focus.
If you're closer than the minimum focus distance then your image will be blurry.
If the image does not focus correctly, try moving away further until you get the desired result.
Sport Modes can cause blurring or interference with the propeller in the way.
Check the exposure time of your device. Exposure times over ten minutes will cause blurring. Your drone may have an Auto-Exposure setting.
Most drones need higher transfer speeds on the microSD card. You'll be looking for a card with a speed class of U3 or above. U3 gives you a speed of 30Mb/s. A slower speed will result in choppy, lagging, or fragmented videos.
On average you'll be able to record 90 minutes of video on a 16gb sdcard.
The microSD card will have U3 on it. As will the packaging.
If you are a PST, follow the Escalation Process to PTE.