How to Fix Video Issues on a Xbox One

Authored by: Support.com Tech Pro Team

1. Resolve Video Issues

In this post, this will guide you about how to resolve video issues on your Xbox One.

These are the following known video issues you may encounter

• Video playback issues when using set-top box
• Image stutters or is slow to refresh
• No video or black screen
• Screen resolution is incorrect or video is fuzzy

2. Video Playback Issues When Using Set-Top Box

Some cable set-top boxes have other settings that may impact video output. Set-top boxes vary greatly between manufacturers. If you need help checking or configuring your set-top box, contact your hardware provider.

Steps:

1. You may need to power cycle your cable set-top box to clear out incorrect configuration data. To do this, disconnect any cables (including power cables) from the device for 30 seconds or more. Then plug the cables back in.
2. Try restarting the TV app.
3. Try setting your cable set-top box to a video output of 720p.
4. Disable multichannel surround sound (such as Dolby Digital or 5.1).

3. What's next?

4. Restart

Method 1: Reboot with the controller:

1. Press the Xbox button to open the guide.
   

1. Select Restart console.
   

1. Select Yes to confirm.
   

1. If this doesn't work then go to method 2.

Method 2: Reboot from the console:

1. Hold the Xbox button on the front of the console for approximately 10 seconds.
   

1. The console will turn off.
2. Turn your console back on by pressing the Xbox button on the console or on your controller.
   

1. If this doesn't work then go to method 3.

Method 3: Hard reboot:

1. Hold the Xbox button on the front of the console for approximately 10 seconds.
   

1. The console will turn off.
2. Unplug the console's power cable.
3. Wait 10 seconds.
4. Plug the power cable back in.
5. Turn your console back on by pressing the Xbox button on the console or on your controller.
   

5. HDTV Calibration Tool

To run the HDTV calibration tool:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select Display & sound.
   

1. 
   
   
2. Select Video output.
   

1. 
   
   
2. Select Calibrate HDTV.
   

1. 
   
   
2. Follow the steps to finish calibration.
   

6. Restart

Method 1: Reboot with the controller:

1. Press the Xbox button to open the guide.
   

1. Select Restart console.
   

1. Select Yes to confirm.
   

1. If this doesn't work then go to method 2.

Method 2: Reboot from the console:

1. Hold the Xbox button on the front of the console for approximately 10 seconds.
   

1. The console will turn off.
2. Turn your console back on by pressing the Xbox button on the console or on your controller.
   

1. If this doesn't work then go to method 3.

Method 3: Hard reboot:

1. Hold the Xbox button on the front of the console for approximately 10 seconds.
   

1. The console will turn off.
2. Unplug the console's power cable.
3. Wait 10 seconds.
4. Plug the power cable back in.
5. Turn your console back on by pressing the Xbox button on the console or on your controller.
   

7. Check TV Input

Checking the TV inputs may also help to fix the issue.

1. Confirm that both your TV and the device are turned on.
2. Check that your TV is set to the correct input signal (HDMI).
3. Check that the HDMI cable connection to your device is secure.
4. Check that the HDMI cable connection to your TV is secure.
5. Check that the HDMI cable is connected to the "out to TV" port on the device.
6. Try plugging the HDMI cable into a different HDMI port on your TV.
7. Try using a different HDMI cable to connect your device to your TV.
8. If possible:
9. Check if TV is working properly with a different input device.
10. Check if the device is working properly with a different TV.

HDMI Cable

HDMI Port

8. Check HDMI Cable

1. Check the HDMI cable ends and device ports and remove any foreign objects.
2. Check for cable damage. If it is damaged then it should be replaced.
3. Securely and firmly reconnect the HDMI cable between your devices.
4. Try plugging the HDMI cable ends into a different port on each device if possible.
5. Try using a different high-speed HDMI cable. Some cables are higher quality than others, a low-quality cable may impact your sound and video signal.

HDMI Cable

HDMI Port

9. Adjust Screen Resolution

The Xbox One console supports screen resolutions of 720p and 1080p.

Adjust Screen Resolution

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Under Display & sound, select Video output.
5. Select TV resolution.
6. Select the appropriate screen resolution for your TV or monitor.

10. Adjust Color Depth

Adjusting Color Depth on Xbox One

Color depth is how much color information per pixel is sent to the TV or monitor. Not all HDTVs accept deep color information.

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Under Display & sound, select Video output.
5. Select Color depth.
6. Select the option that works best for your HDTV or monitor.

11. Adjust Color Space

Adjusting Color Space on Xbox One

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Under Display & sound, select Video output.
5. Select Color space.
6. Select the option appropriate for your TV or monitor:
7. Standard (recommended) – The optimal reference level. It should work for all displays.
8. PC RGB – Recommended only if you're using a PC monitor and colors from the "Standard" setting don't look good.