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How to Fix WiFi Connection on Android Phone Tablet

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Introduction

You may be unable to go online with your Android phone or tablet using the WiFi connection and troubleshooting the Internet connection may be difficult for you.

This guide will help you with that and take you through the basic steps to get your wireless connection fixed. These steps are listed in order, so start with the first one, see if that helps, and then continue with the next one if it doesn't.

WiFi connection drop down list on Android.

1 Restart the Android Device

  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.

2 Make Sure the Android Device is in Range

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

3 Delete the WiFi Network

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Android Settings with Wi-Fi highlighted.
  3. Look in the list for your Wi-Fi network. Tap and hold your Wi-Fi network name till a menu comes up.
    Wi-Fi Settings with network highlighted.
  4. Select Forget network.
    Network menu with Forget network highlighted.

4 Reconnect the Android Device to the WiFi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. From the main screen of your Android device, tap on the Apps button.
    Home screen with Apps button highlighted.
  2. Then look for and tap on Settings.
    Apps page with Settings icon highlighted.
  3. Go to Wi-Fi.
    Settings page with Wi-Fi highlighted.
  4. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi settings with toggle highlighted with arrow pointing to toggle and list of available networks.
  5. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
    Wi-Fi settings page with arrows pointing to connected Wi-Fi network and Wi-Fi symbol in the status bar.
  6. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
    Secure and unsecure Wi-Fi symbols shown.
    Wi-Fi settings page with arrow pointing to field to type in your security key and another arrow pointing to Connect.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
    Wi-Fi settings page with arrow pointing to the Menu icon.
    Wi-Fi settings page with Menu open and Add Network is highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
    Wi-Fi settings page with arrow pointing to a manually typed network name and another arrow pointing to the security type dialog box.
    Wi-Fi settings page with an arrow pointing to the security key typed in and another arrow pointing to save.

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

  1. Swipe downwards from the top side of the screen.
    Home scree with arrow indicating to swipe your finger down from top of the screen.
  2. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
    Quick Menu options with Wi-Fi highlighted.
  3. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi quick settings with arrow pointing to highlighted toggle and another arrow pointing to the list of available wifi networks.

5 Restart the Modem and Router

Many times a connection issue can be resolved quickly and easily by restarting the Internet equipment:

  1. Disconnect the power cable from the back of your modem. The power cable is usually near the bottom, and tends to be a thin black cord. It usually does not have any clips on it.
    Back of cable modem, power port highlighted.

    Some modems may have a battery backup to keep the telephone service working in case of a power outage. If the lights on your modem do not turn off when you disconnect the power cable, make sure you also remove the battery as well, then put it back in place before you reconnect the power cable.

  2. Disconnect the power cable from the back of your router, or if your router has one, push the power button to turn it off.

    Some Internet Service Providers now provide "Wireless Gateways", which contain both a modem and router in one simple device. Some users prefer separate devices. Both are perfectly acceptable. If you are using an all-in-one Wireless Gateway, you can safely continue without this step.

    Back of router, power port highlighted.
  3. Wait 30 seconds.
  4. Reconnect the power cables back into your modem and router.
  5. Make sure the power light comes on for each device. This is usually labeled by the symbol below.
    Power

    Please allow 3 to 6 minutes for the modem and router to start up fully.

6 Check the Cables to the Modem and Router

Whether you have a wired or wireless connection, your Internet equipment such as your router, modem or wireless gateway requires to be wired to the Internet signal source and a power source.

Check the Connections to the Modem

  1. Make sure the power cable is connected firmly to the back of the modem and the electrical outlet, and the power light is on. The power light usually has the symbol below next to it.
    Power
  2. Make sure the connection to your service provider is proper. This could be a cable line if you have cable Internet, a phone line if you have DSL, or a Fiber cable for fiber Internet.
    Modem connected to power and Internet. Diagram.

Check the Connections to the Router

If you have a "Wireless Gateway", or combination modem and router, you can skip these checks.

  1. Make sure the power cable is connected firmly to the back of the device and the wall, and the power light is on. The power light usually has the symbol below next to it.
    Power
  2. Make sure the Ethernet cable going to your modem is connected securely, and into the "Uplink" or "Internet" port.
  3. Make sure the other end of the Ethernet cable is connected securely to your Modem.
    Router connected to power and modem. Diagram.

7 Check the Internet Light on Modem and Router

There's a light representing the Internet connection. It will usually be labeled "Internet", or have one of the common symbols below.

Globe with meridians. Lower case italic i. Planet with satellite symbol.

Make sure the light next to this symbol is on and solid (or flickering very briefly) on both your modem and router. This means you should have a good connection to the Internet and your devices should be able to go online.

If the Issue Persists

Please contact your ISP or Router OEM for network assistance.

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You may be unable to go online with your Android phone or tablet using the WiFi connection and troubleshooting the Internet connection may be difficult for you.

This guide will help you with that and take you through the basic steps to get your wireless connection fixed. These steps are listed in order, so start with the first one, see if that helps, and then continue with the next one if it doesn't.

WiFi connection drop down list on Android.
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Android Settings with Wi-Fi highlighted.
  3. Look in the list for your Wi-Fi network. Tap and hold your Wi-Fi network name till a menu comes up.
    Wi-Fi Settings with network highlighted.
  4. Select Forget network.
    Network menu with Forget network highlighted.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. From the main screen of your Android device, tap on the Apps button.
    Home screen with Apps button highlighted.
  2. Then look for and tap on Settings.
    Apps page with Settings icon highlighted.
  3. Go to Wi-Fi.
    Settings page with Wi-Fi highlighted.
  4. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi settings with toggle highlighted with arrow pointing to toggle and list of available networks.
  5. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
    Wi-Fi settings page with arrows pointing to connected Wi-Fi network and Wi-Fi symbol in the status bar.
  6. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
    Secure and unsecure Wi-Fi symbols shown.
    Wi-Fi settings page with arrow pointing to field to type in your security key and another arrow pointing to Connect.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
    Wi-Fi settings page with arrow pointing to the Menu icon.
    Wi-Fi settings page with Menu open and Add Network is highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
    Wi-Fi settings page with arrow pointing to a manually typed network name and another arrow pointing to the security type dialog box.
    Wi-Fi settings page with an arrow pointing to the security key typed in and another arrow pointing to save.

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

  1. Swipe downwards from the top side of the screen.
    Home scree with arrow indicating to swipe your finger down from top of the screen.
  2. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
    Quick Menu options with Wi-Fi highlighted.
  3. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi quick settings with arrow pointing to highlighted toggle and another arrow pointing to the list of available wifi networks.

Many times a connection issue can be resolved quickly and easily by restarting the Internet equipment:

  1. Disconnect the power cable from the back of your modem. The power cable is usually near the bottom, and tends to be a thin black cord. It usually does not have any clips on it.
    Back of cable modem, power port highlighted.

    Some modems may have a battery backup to keep the telephone service working in case of a power outage. If the lights on your modem do not turn off when you disconnect the power cable, make sure you also remove the battery as well, then put it back in place before you reconnect the power cable.

  2. Disconnect the power cable from the back of your router, or if your router has one, push the power button to turn it off.

    Some Internet Service Providers now provide "Wireless Gateways", which contain both a modem and router in one simple device. Some users prefer separate devices. Both are perfectly acceptable. If you are using an all-in-one Wireless Gateway, you can safely continue without this step.

    Back of router, power port highlighted.
  3. Wait 30 seconds.
  4. Reconnect the power cables back into your modem and router.
  5. Make sure the power light comes on for each device. This is usually labeled by the symbol below.
    Power

    Please allow 3 to 6 minutes for the modem and router to start up fully.

Whether you have a wired or wireless connection, your Internet equipment such as your router, modem or wireless gateway requires to be wired to the Internet signal source and a power source.

Check the Connections to the Modem

  1. Make sure the power cable is connected firmly to the back of the modem and the electrical outlet, and the power light is on. The power light usually has the symbol below next to it.
    Power
  2. Make sure the connection to your service provider is proper. This could be a cable line if you have cable Internet, a phone line if you have DSL, or a Fiber cable for fiber Internet.
    Modem connected to power and Internet. Diagram.

Check the Connections to the Router

If you have a "Wireless Gateway", or combination modem and router, you can skip these checks.

  1. Make sure the power cable is connected firmly to the back of the device and the wall, and the power light is on. The power light usually has the symbol below next to it.
    Power
  2. Make sure the Ethernet cable going to your modem is connected securely, and into the "Uplink" or "Internet" port.
  3. Make sure the other end of the Ethernet cable is connected securely to your Modem.
    Router connected to power and modem. Diagram.

There's a light representing the Internet connection. It will usually be labeled "Internet", or have one of the common symbols below.

Globe with meridians. Lower case italic i. Planet with satellite symbol.

Make sure the light next to this symbol is on and solid (or flickering very briefly) on both your modem and router. This means you should have a good connection to the Internet and your devices should be able to go online.

If the Issue Persists