How to Fix WiFi Connectivity on ecobee Switch+

Check your home's internet connection by testing with another device such as your smartphone, computer, game console, streaming device, etc.

Your Ecobee Switch+ has a built-in command to get the connectivity status of your device, and help solve common problems.

1. Push and hold the Mute button for seven seconds.
   
   
2. Listen carefully to what your Ecobee Switch+ says.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

To reboot a router simply unplug the power cord, make sure that all the lights went off, keep it powered off for 30 seconds then plug the power cord back in.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

• In general, in most homes, you can be up to 30 feet from your router for a decent connection.
• From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
• Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

Bad Placement

1. Push and hold the main button on your Ecobee Switch+.
   
2. Continue to hold the main switch for five seconds.
   
3. Wait for the voice prompt to say "Restart Device".
4. Press the main button one time.
5. Your Ecobee Switch+ will restart, and should be ready to use again in a few minutes.

1. Push and hold the main button on your Ecobee Switch+ for five seconds.
   
   
2. Wait for the voice prompt to say "Forget Wi-Fi Network".
3. Press the main button one time.

1. Open the Ecobee app.
   
2. Sign in, or create your account.

   To Create a New Account

   1. Select Create a New Account.
      
   2. Enter your Name, Email Address, and select a password and confirm it by entering it twice. Read the Terms & Conditions carefully, then confirm you accept them by placing a check mark in the box. Finally, select Create Account.
      

   To Sign in with an Existing Account

   1. Fill in your Email address, and your Ecobee password. Then select Sign In.
      
3. Select Register Your Device.
   
4. Select ecobee Switch.
   
5. You will be reminded to verify the Switch+ is glowing amber. Select Get Started.
   
6. In order to setup your Ecobee Switch+ properly, the app will need location access. Select Allow Location Access.
   
7. Select Allow or OK to authorize ecobee to use the device's location.
   
8. The App will scan for your ecobee Switch+.
   
9. Your ecobee Switch+ will appear in the list. Select your switch and tap Add to add your device to the app.
10. Follow any additional instructions that may appear on-screen to complete device registration.

1. Press and hold the main button on your Ecobee Switch+ for 5 seconds.
   
   
2. Wait for the voice prompt to say "Reset to factory settings".
3. Press the main button again.

Your Internet connection does not appear to be functional. Please follow the guide below to get your device back online.

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