How to Fix Xbox One Game Saves Not Syncing to Cloud

Authored by: Support.com Tech Pro Team

1. Introduction

Xbox Cloud saves allow you to play games on multiple consoles from where you left off. If you have more than one Xbox One console, or if you want to play games at a friend's house, you can store your saved games on Xbox Live servers in the cloud. This way you can continue playing a game on a different console, right from where you left off.

This guide describes what to do if you see an error message when you try to synchronize games that are saved in the cloud.

2. Can't Save Info

Error Message: "We can’t save additional info for…"This error occurs when your console runs out of space for saved games while synchronizing with the cloud. You should free up space by deleting saves you no longer need. Or, you can ignore the error and continue to play without the option to save.

3. Clear Local Saved Games

Performing the following stills will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally. Any data not saved in the cloud will be lost.

1. Remove the disc from your console.
2. Press the Xbox button in the center of the Xbox One controller to open the guide.
   

1. Tap on the Settings gear.
   

1. Select System.
   

1. Select Storage.
   

1. Select Clear local saved games.
   

1. Select Yes.
   

1. Your console will now restart.

4. Choose Save Location

Error Message: "Which one do you want to use?"You get this message when your console has newer or different locally saved data than what’s saved in the cloud, usually after you play offline. You’ll be given the choice of which saved data to use, the locally saved or the cloud saved version (and you’ll be notified which is newer). Pick the “save” you want to use and continue.

5. Not Synced Yet

Error Message: "Your other Xbox is taking a long time to sync to the cloud"This error occurs when you’re playing on one Xbox One console after having played on a different Xbox One console that hasn’t finished synchronizing your saves to the cloud. You have two options:

• Select Sync last saved data to stop the other console’s upload and instead sync the data on the console you’re currently using. You may lose unsynchronized data from the other console.
• Select Keep waiting and resolve the sync problem with the other console. This usually means signing in to your profile on that console and letting it complete the upload.

6. Can't Get Data

Error Message: "We couldn't get your latest saved data"If you see this error, this can mean that the Xbox Live service for social and gaming may be limited. If you see any Xbox Live service status alerts here, wait until the service is up and running and try again.

7. Verify Server Status

1. On your computer, smartphone, or tablet, visit https://support.xbox.com/en-US/xbox-live-status.
   

1. Under Services, make sure Xbox Live Core Services and Purchase and Content Usage show as Normal.
   

1. If you are having problem with a particular game or app, look under the Games and Apps section of the page, to be sure those parts of Xbox Live are not having problems.
   

8. What's next?

9. Can't Sync Info

Error Message: "We couldn’t sync your info with the cloud"This error occurs when your Xbox One console can’t maintain a good connection to Xbox Live. If you can, select the Play offline option to use the data on your console’s hard drive instead.

10. Power Cycle

From the console

1. Press and hold the Xbox button on the front of the console for approximately 10 seconds or until it turns off.
   

1. Press the Xbox button to turn it back on.

From the controller

1. Press and hold the Xbox button on the controller.
   

1. Select Turn console off from the on-screen prompt.
   

1. Press the Xbox button to turn it back on.

11. Power Cycle Home Network

1. Remove the power cable from both your modem and router.
   

1. Verify all lights are off on the modem and router.
2. After 30 seconds, plug in your modem and then your router.
3. It may take a few minutes for the internet to reconnect.

12. Reduce Network Usage

A busy network can affect connectivity. If other people or unattended devices on your network are streaming video or audio, downloading content, heavily using the internet while you are trying to use it at the same time, your device may have trouble establishing a connection, maintaining a stable connection or may just have slow network performance.

To reduce network usage you may want to turn off or disconnect from the network any devices that may be heavily using up the network.

13. Check Other Devices

Check if other devices on the same network are having the same connectivity issue. This applies to situations when:

• You are unable to connect to a Wi-Fi network:
• Try connecting to the same Wi-Fi network with other devices.
• You have no internet access or you have slow or intermittent connectivity:
• Try loading webpages, watching online videos, listening to online music or playing an online game with other devices connected to the same network, preferably through an Ethernet connection.

14. What's next?

15. Connection Type

Devices can be connected to a network in two ways:

Wired

Wired, using an Ethernet cable.

Wireless

Wirelessly, using Wi-Fi.

16. Check Ethernet

17. What's next?

18. Range Check

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

• In general, in most homes, you can be up to 30 feet from your router for a decent connection.
• From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
• Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

19. Reduce Wireless Interference

Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This interference involves the presence of:

• Electromagnetic fields created by other electronic devices such as: Wi-Fi or Bluetooth capable devices, cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, garage door openers.
• Structural materials in walls, floors, furnishings or other large objects.

To reduce wireless signal interference, look for any of the above devices, turn them off temporarily and check if the issue persists. If it does, then:

• Consider moving the affected device or any of the other devices further from the affected device.
• Alternately, if possible, you can select different wireless channels in the devices' configuration. Consult the devices' manufacturers documentation for details on how to make those changes.

The potential of structural materials to absorb wireless signal and cause signal loss or undesired behavior is as follows:

Interference PotentialType of MaterialLowSynthetic material, wood, glassMediumBrick, marble, waterHighConcrete, plasterVery HighMetal

20. Connect Device to Network - Wired

Ethernet Cable

An Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.

Ethernet Port

An Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.

1. Acquire an Ethernet cable.
2. Take one end of the cable and plug it into your router or modem Ethernet port.
   

1. Plug the other end of the cable into your devices Ethernet port.

21. What's next?

22. Relocate Router Check

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

Bad Placement

23. Relocate Device

Your device may need to be relocated in closer proximity of the router to get a stronger wireless signal.

24. Range Extender

If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.

25. Connect Device to Network - Wired

Ethernet Cable

An Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.

Ethernet Port

An Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.

1. Acquire an Ethernet cable.
2. Take one end of the cable and plug it into your router or modem Ethernet port.
   

1. Plug the other end of the cable into your devices Ethernet port.

26. What's next?