How to Fix Xbox One Start Up Issues

Authored by: Support.com Tech Pro Team

1. Introduction

Startup or Boot errors can keep you from being able to use your Xbox One console altogether. These types of issues can include your console not powering up, the connected display showing a blank screen, errors being displayed at startup, or the console not loading past the green startup screen. This guide will provide troubleshooting steps that may help resolve these issues.

2. Check Power

1. Make sure you are using a working power outlet. You can test another electric device, such as a lamp, with the same power outlet. Bypass any power strips for troubleshooting purposes.
   

1. Once you made sure the power outlet is working, firmly plug in your device into the working outlet.
   

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2. If the device has buttons or a remote control, press the power button to turn the device on.
   

3. Original

Only use the power supply and cable provided with your console to avoid damage to it. Ensure its power rating and wall connector match your region.

1. Press and hold the Xbox button on the console for 10 seconds to power it off.
   

1. Unplug the cables from the console, wall outlet and power supply itself.
   

1. Wait 10 seconds. This step lets the power supply reset.
2. Firmly plug the cable back into the power supply and wall outlet. Do not plug the cable back into the console yet.
   

1. Make sure the indicator light on the power supply is solidly lit. If it's off or blinking, the power supply needs to be replaced.
   

1. Firmly plug the cable back into the console.
   

1. Make sure the indicator light on the power supply is still solidly lit. If it's off or blinking, the power supply needs to be replaced.
2. Press the Xbox button on the console to power it on.
   

4. What's next?

5. Revision S or X

Only use the cable provided with your console to avoid damage to it. Ensure its wall connector matches your region.

1. Press and hold the Xbox button on the console for 10 seconds to power it off.
   

1. Unplug the power cable from the console.
   

1. Wait 10 seconds. This step lets the internal power supply reset.
2. Firmly plug the power cable back into the console.
   

1. Press the Xbox button on the console to power it on.
   

6. TV input channel or source

Use your TV's remote to make sure that your TV input channel or source is set to the correct HDMI port.

7. Check HDMI Cable

1. Check the HDMI cable ends and device ports and remove any foreign objects.
2. Check for cable damage. If it is damaged then it should be replaced.
3. Securely and firmly reconnect the HDMI cable between your devices.
4. Try plugging the HDMI cable ends into a different port on each device if possible.
5. Try using a different high-speed HDMI cable. Some cables are higher quality than others, a low-quality cable may impact your sound and video signal.

HDMI Cable

HDMI Port

8. Bypass HDMI Device

If your device is connected to your display through an audio/video receiver (AVR), sound bar or an HDMI hub or splitter, then connect the device directly to the display, at least for troubleshooting purposes.

9. What's next?

10. Power Cycle

From the console

1. Press and hold the Xbox button on the front of the console for approximately 10 seconds or until it turns off.
   

1. Press the Xbox button to turn it back on.

From the controller

1. Press and hold the Xbox button on the controller.
   

1. Select Turn console off from the on-screen prompt.
   

1. Press the Xbox button to turn it back on.

11. Reset and Keep Data

This reset method erases all accounts, saved games, settings, home Xbox associations but keeps installed games & apps.

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
3. Wait 10 seconds, then plug the power cord back in.
4. For this procedure, you will need to locate the Bind (1), Eject (2) and Power (3) buttons on the console. These buttons are in different locations on each model of the Xbox One:
5. On Xbox One Original

1. On Xbox One S

1. On Xbox One X

1. Press and hold the Bind button and the Eject button at the same time, then press and release the Power button.
2. Continue holding the Bind and Eject buttons for 10-15 seconds.
3. Listen for two “power-up” tones a couple of seconds apart. You can release the Bind and Eject buttons after the second power-up tone.
4. The console should power up and take you directly to the Xbox Startup Troubleshooter. From there select Reset this Xbox.
   

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2. After that select Keep games and apps. This option will reset the operating system and delete all potentially corrupted data without removing your games and apps.
   

12. Reset and Remove Data

This reset method erases all accounts, saved games, settings, home Xbox associations and installed games & apps. Anything not synchronized with Xbox Live will be lost. You should only use this option as a last resort.

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
3. Wait 10 seconds, then plug the power cord back in.
4. For this procedure you will need to locate the Bind (1), Eject (2) and Power (3) buttons on the console. They are all placed differently on each version:
5. Xbox One Original
   

1. Xbox One S
   

1. Xbox One X
   

1. Press and hold the Bind button and the Eject button at the same time, then press and release the Power button.
2. Continue holding the Bind and Eject buttons for 10-15 seconds.
3. Listen for two “power-up” tones a couple of seconds apart. You can release the Bind and Eject buttons after the second power-up tone.
4. The console should power up and take you directly to the Xbox Startup Troubleshooter. From there select Reset this Xbox.
   

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2. After that select Remove everything. This option will reset the console to factory default settings and remove all data.
   

13. What's next?