How to Manage a Support.com TechSolutions Account

Authored by: Support.com Tech Pro Team

1. TechSolutions Account Management

How to Update Customer Billing Information

1. Confirm that the customer is signed into their account by checking the account dropdown on the upper right corner. Have them sign in if they are not.
   

1. Under Services and Billing, billing history will be listed. Click on Details.
   

1. 
   
2. The customer's subscription information is displayed. Credit card information can be changed here. Click on Save Billing Info to commit changes.
   

How to Change Customer's Subscription Type

1. Confirm that the customer is signed into their account by checking the account dropdown on the upper right corner. Have them sign in if they are not.
   

1. Under Services and Billing, the subscription type will be listed. Click on Details.
   

1. 
   
2. The customer's current plan is displayed. To change between an annual or monthly plan, click on Change Plan.
   

1. Information for the Annual Plan is displayed. Click on Switch to Plan to continue. The site will pop a confirmation window. Click on OK to confirm.
   

How to Generate/Find an SAS Key

1. Confirm that the customer is signed into their account by checking the account dropdown on the upper right corner. Have them sign in if they are not.
   

1. Under Bundled Software, you'll find SUPERAntiSpyware. Click on Details and then Generate (for a new subscriber), or, Find Code to retrieve a code.
   

How to Cancel a Subscription (Turn Off Auto-Renewal)

1. Confirm that the customer is signed into their account by checking the account dropdown on the upper right corner. Have them sign in if they are not.
   

1. Under Services and Billing, the subscription type will be listed. Click on Details.
   

1. 
   
2. The customer's current plan is displayed. To change between an annual or monthly plan, click on Cancel.
   

How to Schedule a Call Back

1. Confirm that the customer is signed into their account by checking the account dropdown on the upper right corner. Have them sign in if they are not.
   

1. Click on Get Tech Support | 1-833-2020-2695
   

1. Click Schedule a callback
   

1. Fill out the required info and click Schedule. The customer will get a confirmation of their callback.