Authored by: Support.com Tech Pro Team
Windows has a number of safeguards and features built-in to save you from potentially having to re-create documents and lose precious pictures. This guide will help you check the Recycle Bin, backups, and OneDrive to retrieve your data.
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Before You Begin:
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Windows provides two ways to search for your files.
Cortana Search allows you to search your computer's files, applications, as well as on the Internet from one place.
File Search allows you to limit your search to the files on your computer only, and even to a single group of folders. Limiting the search can help find your files.
When a file is deleted from your computer, it first goes to the Recycle Bin. If left long enough, it will eventually be removed permanently from your computer, but this provides an excellent buffer for simple mistakes.
If you have Windows Backup setup to automatically back up your computer regularly, you can retrieve a file from there.
If you have OneDrive setup to automatically back up your files regularly, you can retrieve a file from there.
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OneDrive is setup and backing up your files to the OneDrive cloud storage platform.
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OneDrive is installed, but it is not setup, and is not backing up your files to cloud storage.
If the file you are looking for was stored in a OneDrive-backed folder, you can restore them through the OneDrive web interface.
It can take a few moments for your computer to download and restore the file. Please be patient.
Some people use an online file storage or backup solution, such as Google Drive, Dropbox, Carbonite, or their own custom services.
If your computer is part of a work network, it is possible that the Systems Administrator at work has setup a custom backup solution for computers on their network.
If you do not currently use or remember setting up such a service, choose No.
Using your backup software, check if your file is available and restore it.
If you are unsure how to use your custom backup software, please contact the creator of the software for assistance in using it.
Unfortunately, it does not appear that the missing files in question are able to be recovered using traditional means. At this time, the only option for recovering your lost files involves contacting a data recovery firm.
Professional data recovery firms can salvage and repair data that has been otherwise lost forever. Of course, in some situations, data recovery won’t always be possible. Sometimes a system can be too corrupted or damaged to retrieve missing data. The methods used to recover lost data depend on how the data was lost in the first place. One of the major factors involved in data recovery is cost. Costs involved for data recovery services can carry a tremendous range (hundreds to thousands of dollars) and will vary based on a large number of factors involved with your data loss case.
Contacting a data recovery firm is completely optional. Some find that data recovery services are not the best fit based upon what information was lost. That being said, only you can know what your data is worth to you. Reaching out to a data recovery firm in your area to determine whether or not your data can be saved and what it may cost to do so will help determine if this option is a good fit for you.
If you intend to pursue professional data recovery services, it is extremely important you stop using your device. Shut it down and do not turn it back on until you have spoken with the professional data recovery service you have chosen.
Continuing to use your device in any way can destroy the data permanently, without any chance or hope of recovery.