Introduction

1 Recover Files and Photos from iCloud
If the file you are looking for was stored in an iCloud-backed folder, you can restore them through the iCloud web interface.
- Open your preferred web browser, and visit icloud.com.
- Sign in with your Apple ID and password.
- Select Settings.
- Select Restore Files under Advanced at the bottom.
- Look through the list of files. If you see your missing file, place a check mark next to it, then select Restore File.
It can take a few moments for your computer to download and restore the file. Please be patient.
2 Recover Recently Deleted Photos
- Open the Photos App.
- Select Albums.
- Scroll down and select the Recently Deleted album.
- If you see an item you were looking for select it.
- Select Recover at the bottom.
- Select Recover Photo.
3 Look for Photos in the Hidden Album
- Open the Photos App.
- Select Albums.
- Select the Hidden album.
- If you see the item you are looking for, select it.
- Select the Menu icon at the bottom.
- Select Unhide.
4 If My Files Couldn't Be Saved
Unfortunately, it does not appear that the missing files in question are able to be recovered using traditional means. At this time, the only option for recovering your lost files involves contacting a data recovery firm.
Professional data recovery firms can salvage and repair data that has been otherwise lost forever. Of course, in some situations, data recovery won’t always be possible. Sometimes a system can be too corrupted or damaged to retrieve missing data. The methods used to recover lost data depend on how the data was lost in the first place. One of the major factors involved in data recovery is cost. Costs involved for data recovery services can carry a tremendous range (hundreds to thousands of dollars) and will vary based on a large number of factors involved with your data loss case.
Contacting a data recovery firm is completely optional. Some find that data recovery services are not the best fit based upon what information was lost. That being said, only you can know what your data is worth to you. Reaching out to a data recovery firm in your area to determine whether or not your data can be saved and what it may cost to do so will help determine if this option is a good fit for you.
If you intend to pursue professional data recovery services, it is extremely important you stop using your device. Shut it down and do not turn it back on until you have spoken with the professional data recovery service you have chosen.
Continuing to use your device in any way can destroy the data permanently, without any chance or hope of recovery.
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If the file you are looking for was stored in an iCloud-backed folder, you can restore them through the iCloud web interface.
- Open your preferred web browser, and visit icloud.com.
- Sign in with your Apple ID and password.
- Select Settings.
- Select Restore Files under Advanced at the bottom.
- Look through the list of files. If you see your missing file, place a check mark next to it, then select Restore File.
It can take a few moments for your computer to download and restore the file. Please be patient.
- Open the Photos App.
- Select Albums.
- Scroll down and select the Recently Deleted album.
- If you see an item you were looking for select it.
- Select Recover at the bottom.
- Select Recover Photo.
- Open the Photos App.
- Select Albums.
- Select the Hidden album.
- If you see the item you are looking for, select it.
- Select the Menu icon at the bottom.
- Select Unhide.
Unfortunately, it does not appear that the missing files in question are able to be recovered using traditional means. At this time, the only option for recovering your lost files involves contacting a data recovery firm.
Professional data recovery firms can salvage and repair data that has been otherwise lost forever. Of course, in some situations, data recovery won’t always be possible. Sometimes a system can be too corrupted or damaged to retrieve missing data. The methods used to recover lost data depend on how the data was lost in the first place. One of the major factors involved in data recovery is cost. Costs involved for data recovery services can carry a tremendous range (hundreds to thousands of dollars) and will vary based on a large number of factors involved with your data loss case.
Contacting a data recovery firm is completely optional. Some find that data recovery services are not the best fit based upon what information was lost. That being said, only you can know what your data is worth to you. Reaching out to a data recovery firm in your area to determine whether or not your data can be saved and what it may cost to do so will help determine if this option is a good fit for you.
If you intend to pursue professional data recovery services, it is extremely important you stop using your device. Shut it down and do not turn it back on until you have spoken with the professional data recovery service you have chosen.
Continuing to use your device in any way can destroy the data permanently, without any chance or hope of recovery.
