How to Repair Basic Chromebook Video Issues

Authored by: Support.com Tech Pro Team

1. Introduction: Chromebook: Repair Video Issues

It can be incredibly frustrating when the display on your Chromebook isn't working right. This guide will take you through the basic steps to repair that problem.

2. Chromebook: Remove HDMI Cable

If an HDMI cable is connected, disconnect it.

3. Chromebook: Restart

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

Select the User menu by clicking your profile picture in the bottom-right corner.

Select the Power symbol. Your Chromebook will turn off.

Wait 10 seconds.
Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

Push and hold the Power Button on your keyboard for 10 seconds.
Wait 10 seconds.
Push the Power Button on your Chromebook to turn it back on.

4. Chromebook: Adjust Screen Settings

Select your profile picture in the lower-right corner.

Select Settings.

Scroll down, and select Displays.

Settings with Displays selected. Screenshot.

Using the slider bar on the right-hand side, adjust the Resolution till it says Best next to the numbers.

Displays with Resolution slider selected. Screenshot.

5. Chromebook: Hard Reset

Select the User menu by clicking your profile picture in the bottom-right corner.

Select the Power symbol. Your Chromebook will turn off.

Wait 10 seconds.
Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.

6. What's next?

7. Chromebook: Charge

Plug in the power adapter to your Chromebook, and the wall.

Picture of a chromebook power adapter plugged in

Allow it to charge for at least 30 minutes.

8. Chromebook: Remove HDMI Cable