How to Repair Basic Chromebook Video Issues
Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
It can be incredibly frustrating when the display on your Chromebook isn't working right. This guide will take you through the basic steps to repair that problem.
? Does the screen turn on at all?
It can be incredibly frustrating when the display on your Chromebook isn't working right. This guide will take you through the basic steps to repair that problem.
If an HDMI cable is connected, disconnect it.
There are 2 main ways to restart your Chromebook. The first method is preferred.
Shut Down From Menus
- Select the User menu by clicking your profile picture in the bottom-right corner.
- Select the Power symbol. Your Chromebook will turn off.
- Wait 10 seconds.
- Push the Power Button on your Chromebook to turn it back on.
Shut Down With Hardware
- Push and hold the Power Button on your keyboard for 10 seconds.
- Wait 10 seconds.
- Push the Power Button on your Chromebook to turn it back on.
- Select your profile picture in the lower-right corner.
- Select Settings.
- Scroll down, and select Displays.
- Using the slider bar on the right-hand side, adjust the Resolution till it says Best next to the numbers.
- Select the User menu by clicking your profile picture in the bottom-right corner.
- Select the Power symbol. Your Chromebook will turn off.
- Wait 10 seconds.
- Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.
- Plug in the power adapter to your Chromebook, and the wall.
- Allow it to charge for at least 30 minutes.
If an HDMI cable is connected, disconnect it.
- Select the User menu by clicking your profile picture in the bottom-right corner.
- Select the Power symbol. Your Chromebook will turn off.
- Wait 10 seconds.
- Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.