How to Reset a Samsung Bluetooth Soundbar

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will walk you through factory resetting your Samsung HW-J8500R.

2. Reset TV SoundConnect

Press and hold the Play/Pause button for 5 seconds.

Remote Control with play pause button highlighted

3. Delete paired device

Next we will remove the speaker from your paired devices.

4. Delete Paired Bluetooth Device

  1. Swipe down on your screen to access the menu.
  2. Hold down on the Bluetooth icon to bring up Bluetooth options.
Quick Menu Settings with Bluetooth icon highlighted.
  1. Slide Bluetooth ON if it isn't already.
Bluetooth menu with toggle highlighted.
  1. Tap the gear icon next to the device you wish to unpair.
Bluetooth menu with gear highlighted.
  1. Tap Unpair.
Paired Bluetooth device menu with Unpair button highlighted.
  1. The Bluetooth device has now been unpaired and can be re-added if you wish.

5. Delete Paired Bluetooth Device

  1. Navigate to Settings.
Settings icon.

  1. Tap Bluetooth. Note: Bluetooth must be switched on for a list of devices to display.
Screenshot of settings with Bluetooth menu item highlighted.
  1. Tap the "i" icon to the right of the device name.
Screenshot of Bluetooth menu with info icon highlighted.
  1. Tap Forget this Device.
Screenshot of Paired Bluetooth device info page highlighting Forget This Device.
  1. Tap Forget this Device in the dialogue box. Your device is no longer recognized by your phone or tablet.
Screenshot of conformation page with Forget Device highlighted.

6. Forget Bluetooth Device

  1. Click the Start button.
Windows 10 Start Menu
  1. Tap on Settings.
Windows 10 Settings
  1. Then click on Devices.
Devices Settings
  1. Select Bluetooth & other devices from the left-hand column.
Bluetooth & other devices
  1. Click the device you want to forget and click on Remove Device.
Bluetooth Device with Remove Device highlighted
  1. Click Yes to confirm removal of your device.
Screenshot of Conformation dialog with Yes highlighted

7. Forget Bluetooth Device

  1. Open the Apple menu and then click on System Preferences.
Screenshot of the apple menu open with the apple menu and system prefrences highlighted
  1. Click on Bluetooth.
Screenshot of System Preferences with Bluetooth highlighted
  1. Click the X next to the device you wish to forget.
Screenshot of Bluetooth Preferences with x highlighted next to paired Bluetooth device
  1. Click Remove to confirm.
Screenshot of conformation box with Remove highlighted