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Authored by: Support.com Tech Pro Team
Sengled smart lights and devices can be controlled with or without a hub, making it even easier to get started with smart lighting.
It can be frustrating when your smart lighting devices fail. Smart lights are supposed to obey your every command using their connected apps, but when they don't you're left quite literally in the dark.
It may seem like the only way to fix the devices is a full factory reset, but you very rarely need to go that far.
This guide will help you get your Sengled devices responding properly and working for you again quickly. We'll start by restarting the devices as this usually resolves the problems you could be having. Then, if that didn't work we'll begin the resets.
In most cases, restarting the smart light or plug is enough to bring it back online and working properly again.
Do Not Skip This Step!
It is critically important you don't dismiss or skip over this first step, even if it seems too simple to fix the problem.
In many cases, doing a full restart of your home network and devices can help resolve many problems you may have with your home automation devices.
Our next step is to factory reset the Sengled device that's having problems to factory defaults, then re-setup the device.
You will need to go through and re-setup the device as if you first purchased it after this process.
You will need to re-setup your Sengled device, just like when you first purchased it, once it is factory reset.Each type of Sengled device is slightly different. Expand your device below for detailed instructions on how to reset it.
Sengled Element Bulb
You will need to have the bulb connected to a light with an easy-to-reach switch, like a fixture connected to a wall switch or on a lamp on a power strip, for example.
Your light will flash to indicate it is reset.
Multi-color Light
The Multicolored light will flash blue, red, green, then stay on white to indicate it is reset.
White Light
The white light will go dim, then bright a few times before staying on bright to indicate it is reset.
Sengled Element Light Strip
Sengled Element Smart Plug
Sengled WiFi Bulb
You will need to have the bulb connected to a light with an easy-to-reach switch, like a fixture connected to a wall switch or on a lamp on a power strip, for example.
Your light will flash to indicate it is reset.
Multi-color Light
The Multicolored light will flash blue, red, green, then stay on white to indicate it is reset.
White Light
The white light will go dim, then bright a few times before staying on bright to indicate it is reset.
Sengled Boost WiFi Repeater Bulb
Wait three minutes for the bulb to finish resetting completely.
Sengled Pulse or Solo Bluetooth Speaker Bulb
Sengled Pulse and Solo bulbs do not reset, they "reset" every time you turn them off. Instead, your device, such as your phone, remembers the connection information and automatically reconnects.
Android
iOS
Sengled Snap Camera Bulb
You will need to re-setup your Sengled device after resetting it.
Each Sengled device is slightly different, and we have guides to help you setup your Sengled light.
Sengled Element
Sengled Boost
Sengled Pulse
Sengled Snap
If you are still having problems or are unable to factory reset your Sengled bulb or device, it means there is something else wrong with the bulb or device itself. You will need to contact Sengled, or the place you purchased your Sengled product from, for further assistance in either repairing, or replacing it.
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