How to Restore My Xfinity Modem

Authored by: Support.com Tech Pro Team

1. Introduction

You may need to reset your router if you forgot the router's password, or due to a troubleshooting process.

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

2. Factory Reset

1. Open your browser and type 10.0.0.1 in the address bar.
   

1. You will be presented with a login screen. Type in the default username "admin" and the password will be "password" - then click LOGIN.
   

1. Click on (1) Troubleshooting, click on (2) Reset/Restore Gateway. Then click on (3) Restore Factory Settings.
   

3. Additional Information

To better assist you, please answer this question.

4. Basic Setup for Your Comcast Gateway

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

5. Pinhole method

You can factory reset your Comcast Gateway by using a paperclip or similar object.

1. On the back of the gateway device, locate the reset pinhole. Using a small object, press and hold the reset button for at least 30 seconds.
   

1. Once 30 seconds has passed, release the button. Your gateway device will begin booting up while performing a factory reset.

6. What's next?