How to Test Out Webex Audio and Video Settings
Introduction
Ever been in a web conference call, and frustrated because your mic isn’t working?
You had something important to say and half way through you find out nobody can hear you.
Perhaps you've joined an online meeting and wondered why everybody is so quiet. Are they giving you the silent treatment on purpose? You start to wonder, maybe they're all muted. Is that an accident? Did the moderator forget to unmute their mics?
You can avoid those situations. Before your next Cisco Webex meeting be confident they can hear you, and you can hear them.
This guide contains instructions on how to:
- Join a test call to test your mic, sound and webcam
- Choose the correct speaker and microphone settings like input and output volumes.
- Check Webex server status
- Solve problems if they come up
Before You Begin:
- If you're using a headset, make sure it's plugged into your computer.
- If you're using an external speakers and microphone, make sure they're plugged into your computer.
1 Make a Test Call and Check My Settings
Webex offers a test Webinar you can join to make sure all your settings are correct before your real conference.
Join a Test Call
- Open your preferred browser, and visit webex.com/test-meeting.
- Enter your Name and Email address, then select Join.
- If this is your first time running Webex, you'll be prompted to install webex.exe.
- Some browsers require your explicit consent to open external programs. Select Open Cisco Webex Meeting.
- The meeting software will launch. Select Join Meeting.
Test My Mic, Sound and Webcam
- In the meeting, a simple test view is shown. Make sure your mic is not muted and your webcam is shown if you're showing it. A preview of your webcam will be shown on the right-bottom of the meeting to verify it's working.
2 Check Speaker, Mic and Camera Settings After Joining
Your computer has many audio sources and destinations, many of which you may simply not be using, but got set as default on accident. A quick check of where Webex is listening and playing audio can solve many problems you may have.
- While on a conference, select the Audio menu, then select Speaker, Microphone and Camera.
- Check each setting in turn:
- For Speaker, make sure the sound is set to play through the right set of speakers.
You can select Test to be sure you hear the chime after choosing a device.
- For Microphone, select the mic you want to use.
The meter just below will light up when you speak, so you can make sure you have the right source selected.
- For Camera, make sure the proper source is selected.
You will see a preview of your webcam just below. If all you see is black, make sure the camera isn't covered.
- For Speaker, make sure the sound is set to play through the right set of speakers.
3 If the Test Call Worked but You're Having Issues
If you are having some type of call issue and the test call worked fine, there are some additional checks you can make.
Check the Webex Service Status page. On the status page you can check to see if there are any outages or service interruptions occurring. If there is an issue, simply wait for service to return or contact Webex's customer service.
We have a guide to help you troubleshoot common audio issues such as echos, others having problems hearing you, or having problems hearing others.
We have a separate guide available to help troubleshoot webcam and other common video issues.
To rule out poor audio or video issues that could be caused by your webcam, mic, network, or other problems, we have a general guide to help.
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YesNoEver been in a web conference call, and frustrated because your mic isn’t working?
You had something important to say and half way through you find out nobody can hear you.
Perhaps you've joined an online meeting and wondered why everybody is so quiet. Are they giving you the silent treatment on purpose? You start to wonder, maybe they're all muted. Is that an accident? Did the moderator forget to unmute their mics?
You can avoid those situations. Before your next Cisco Webex meeting be confident they can hear you, and you can hear them.
This guide contains instructions on how to:
- Join a test call to test your mic, sound and webcam
- Choose the correct speaker and microphone settings like input and output volumes.
- Check Webex server status
- Solve problems if they come up
Before You Begin:
- If you're using a headset, make sure it's plugged into your computer.
- If you're using an external speakers and microphone, make sure they're plugged into your computer.
Webex offers a test Webinar you can join to make sure all your settings are correct before your real conference.
Join a Test Call
- Open your preferred browser, and visit webex.com/test-meeting.
- Enter your Name and Email address, then select Join.
- If this is your first time running Webex, you'll be prompted to install webex.exe.
- Some browsers require your explicit consent to open external programs. Select Open Cisco Webex Meeting.
- The meeting software will launch. Select Join Meeting.
Test My Mic, Sound and Webcam
- In the meeting, a simple test view is shown. Make sure your mic is not muted and your webcam is shown if you're showing it. A preview of your webcam will be shown on the right-bottom of the meeting to verify it's working.
Your computer has many audio sources and destinations, many of which you may simply not be using, but got set as default on accident. A quick check of where Webex is listening and playing audio can solve many problems you may have.
- While on a conference, select the Audio menu, then select Speaker, Microphone and Camera.
- Check each setting in turn:
- For Speaker, make sure the sound is set to play through the right set of speakers.
You can select Test to be sure you hear the chime after choosing a device.
- For Microphone, select the mic you want to use.
The meter just below will light up when you speak, so you can make sure you have the right source selected.
- For Camera, make sure the proper source is selected.
You will see a preview of your webcam just below. If all you see is black, make sure the camera isn't covered.
- For Speaker, make sure the sound is set to play through the right set of speakers.
If you are having some type of call issue and the test call worked fine, there are some additional checks you can make.
Check the Webex Service Status page. On the status page you can check to see if there are any outages or service interruptions occurring. If there is an issue, simply wait for service to return or contact Webex's customer service.
We have a guide to help you troubleshoot common audio issues such as echos, others having problems hearing you, or having problems hearing others.
We have a separate guide available to help troubleshoot webcam and other common video issues.
To rule out poor audio or video issues that could be caused by your webcam, mic, network, or other problems, we have a general guide to help.