How to Troubleshoot Cox Homelife Motion Sensors

Authored by: Support.com Tech Pro Team

1. Introduction

This guide path will show you how to troubleshoot Cox homelife Sensors            

2. Sensor issue

The following are identified issues related to Cox Homelife Motion Sensors:

Low Battery Error after battery replacement

• Follow the instruction on the below guided path to reboot the touchscreen

How to reboot Cox Homelife touchscreen device manually

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

• You can also use the management portal to reboot the touchscreen

Communication lost on Motion Sensors

• Follow the instruction on the below guided path to replace the batteries on the motion sensors according to the brand

How to Replace Batteries for Cox Homelife Devices

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

Tamper message after battery change

If the customer has recently changed their batteries, this may have caused the tamper message. 

 Instruct the customer to remove the front of the motion sensor and then carefully make sure the front is properly aligned before closing the sensor. 

If this does not resolve the issue, the system will not be able to ARM AWAY while the tamper message is active. Customers will need to follow the process of disabling the zone before arming AWAY until a technician can visit their home to resolve the issue. 

 Follow instructions below to assist the customer to Disable the Zone and Arm Away:

• From the touchscreen home screen, instruct the customer to tap Security .
• (need more instructions)

Sercomm SZ-DWS08 Showing incorrect LQI/RSSI signal

A fix is expected to be released by Sercomm. 

1. As long as the RSSI is greater than or equal to -85, the device will operate as normal.
2. Use RSSI readings to determine signal measurements

Motion sensors are stuck in motion

• Follow the instruction on the below guided path to reboot the touchscreen

How to reboot Cox Homelife touchscreen device manually

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically