How to Troubleshoot Smart LED Light Bulb for Cox Homelife Automation

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will provide instructions on how to troubleshoot Smart LED light bulb for Cox Homelife Automation

2. Identify the issue with the Smart LED light bulb

Below are the known issues with Smart LED Light Bulb:

Light bulb missing on the mobile app

1. The light bulb may have been removed from the Homelife system
2. Pair the light bulb to the Hub again

How to install and pair COX Homelife smart bulb with Touchscreen/COX mobile app

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

Unable to control the light on the app

1. Ask the customer to make sure the wall switch isn’t controlling the outlet

     2. Ask the customer to try testing the bulb in another lamp or fixture

System difficulty

If this happens often, there may be interference or range issues

1. Ask the customer to try testing the bulb in another location closer to the Hub
2. Ask the customer to consider adding a Smart Plug between the Hub and the bulb’s location

     3. Inform the customer Smart Plug acts as a repeater and can improve coverage.