How to Update Your Amazon Echo Intelligent Personal Assistant

Authored by: Support.com Tech Pro Team

1. Introduction: Amazon Alexa

Amazon's intelligent personal assistant is called Alexa. Alexa is a cloud-based voice service that can help you with tasks, entertainment, general information, and more. It is found across a range of different Amazon devices.

2. Amazon Alexa: Check Version

Determining the software version on an Alexa device can be done with the Alexa app:

1. From the main screen tap on the Menu symbol.
   

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2. Select Settings.
   

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2. Select the Alexa device.
   

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2. Scroll down until you see Device software version in the About section.
   

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2. Check what software version your device is supposed to have by navagating to https://www.amazon.com/gp/help/customer/display.html?nodeId=201602210 in your preferred web browser.

3. Amazon Alexa: Update

Alexa devices receive software updates automatically over Wi-Fi. These updates usually improve performance and add new Alexa features. To download the latest software update for an Alexa device:

• Make sure the device is on and has an active Wi-Fi connection.
• Avoid saying anything to the device or using the Alexa app while performing the update.
• When the update is ready to install, the light indicator or light ring on the device pulses blue, and the device installs the latest update. Depending on the Wi-Fi connection, it can take up to 15 minutes to install the software update.