How to Use Xbox One Controllers

Authored by: Support.com Tech Pro Team

1. Introduction

This guide aims to assist you with using your Xbox One Controllers through setup and troubleshooting.

Please choose which guide you would like to follow.

2. Connect Controller - Wired

1. Obtain the Micro USB cable that came with your Xbox.
   

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2. Connect the bigger end of the USB cable to the console.
3. There are 2 USB ports on the rear of the console
4. The original Xbox One has an additional port on the side of the console.
   

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2. The Xbox One S has an additional port on the front-left hand side of the console.
   

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2. Connect the small end of the Micro USB cable to the Xbox controller.
   

3. Using Xbox One Controllers

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4. Connect Controller - Wireless

You can pair the Xbox one controller either by:

• Temporary USB connection
• Pairing without a temporary USB cable

5. Connect Controller - Wireless with Temporary USB Connection

1. Make sure the batteries are fully charged or still have enough power.
2. Using a Micro USB connector, connect the bigger end of the cable to the console.
   

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2. The smaller end of the micro USB cable connects to the controller port between the L and R buttons.
   

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2. Leave the cable connected to both the console and controller until the Xbox button on the controller stops flashing.
3. Test the controller functionality.
4. You can now disconnect the USB cable.

6. Connect Controller - Wireless without Temporary USB Connection

1. Press and release the connect button on the console.
2. The original Xbox One’s connect button is on its left side, close to the USB port.
   

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2. The Xbox One S has it’s connect button on front of the console, in the bottom right corner.
   

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2. Press and hold the Controller‘s connect button located between the L and R buttons, just above the micro USB port.
   

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2. Release the button after the controller's Xbox button has flashed a few times.
3. The Xbox Button on the controller will stop flashing and turn into a steady light once it’s connected.

7. Connect Headset to Controller

• Headsets can only be connected to the Xbox One wireless controller. They cannot be connected to third-party wired controllers.
• Xbox One console does not support Bluetooth functionality. Headsets cannot connect to the console using Bluetooth.

• If you have an Xbox One wireless controller with a 3.5-mm port, you can connect directly a headset with a standard 3.5-mm jack to the controller.
  

• If you have a chatpad connected to your controller, you may connect your 3.5-mm jack headset to the chatpad instead.
  

8. Troubleshoot Controller Issues

Things to consider if you are experiencing Xbox One controller issues:

• The batteries may have insufficient power. Use a new set of disposable batteries or charge them.
• Check how many controllers are connected, the console can only have a maximum of eight (8) active controllers connected to it.
• If the Xbox button is not lit, try turning the controller back on. The controller has a power save feature which turns it off after 15 minutes of inactivity.
• Other wireless connection-capable devices may have signals interfering with the controller's own signal.
• Interference may be caused by metallic objects between the console and controller.
• The distance may be too far. Ensure you are within 19 feet or 6 meters from the console.
• Bluetooth is used only when to connecting to a PC with Windows 10.
• The controller may be defective.