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I Have Problems with NAT Type on My Game Console

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1 Introduction: NAT Type Problems

NAT Error.

If you are gaming on a console and are having trouble playing multiplayer games, joining lobbies or talking to other players through voice chat, it may be due to your internet connection or more specifically the type of NAT your network has. This guide will explain what NAT is, what the different NAT types are for different consoles out there and how these issues may be resolved.

2 Introduction: NAT Types

Network Address Translation (NAT) is a technology that allows you to have multiple devices connected to the internet at the same time while only having one physical connection to your Internet Service Provider (ISP). The connection to the ISP is established through a modem whereas the NAT is accomplished with the use of a router. Interconnecting a modem and a router is how all your devices in your home are able to connect to the internet at the same time. Units that can replace the combined use of a modem and a router also exist and are called gateways. The NAT has the following effects on a network:

  • Connections initiated from inside the home network like surfing the web, checking email and joining a game work fine because the router passes the connection request out. Once the connection is established data flows both in and out.
  • Connections initiated from outside the home network are dropped by default. This is because the router doesn't know to which device on your home network the incoming connection was intended for. In a multiplayer game these incoming connections are sometimes required for joining lobbies and voice chat.

Your NAT type is determined by the settings or features of the router on the network you are using to connect to the Internet. Your NAT type, combined with the NAT type of other online players, determines whether you can successfully communicate with them in party chat or use multiplayer gaming.

? What game console do you have?

  1. Nintendo Switch
  2. PlayStation 4
  3. Xbox One

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NAT Error.

If you are gaming on a console and are having trouble playing multiplayer games, joining lobbies or talking to other players through voice chat, it may be due to your internet connection or more specifically the type of NAT your network has. This guide will explain what NAT is, what the different NAT types are for different consoles out there and how these issues may be resolved.

Network Address Translation (NAT) is a technology that allows you to have multiple devices connected to the internet at the same time while only having one physical connection to your Internet Service Provider (ISP). The connection to the ISP is established through a modem whereas the NAT is accomplished with the use of a router. Interconnecting a modem and a router is how all your devices in your home are able to connect to the internet at the same time. Units that can replace the combined use of a modem and a router also exist and are called gateways. The NAT has the following effects on a network:

  • Connections initiated from inside the home network like surfing the web, checking email and joining a game work fine because the router passes the connection request out. Once the connection is established data flows both in and out.
  • Connections initiated from outside the home network are dropped by default. This is because the router doesn't know to which device on your home network the incoming connection was intended for. In a multiplayer game these incoming connections are sometimes required for joining lobbies and voice chat.

Your NAT type is determined by the settings or features of the router on the network you are using to connect to the Internet. Your NAT type, combined with the NAT type of other online players, determines whether you can successfully communicate with them in party chat or use multiplayer gaming.

  1. From the main screen, go to System Settings.
    System Settings selected in Nintendo Switch menu.
  2. Then scroll down to Internet.
    Internet option selected in Nintendo Switch settings.
  3. And select Test Connection.
    Test Connection option selected in Nintendo Switch settings.
  4. Wait for the test to complete and review the results.
    Connection test results on Nintendo Switch.

For Nintendo consoles, NAT Types range from Type A (best for peer-to-peer communication) to F (unable to complete peer-to-peer communication). If your NAT type is A or B, your console is connected properly and shouldn't run into issues. If you are having problems, this may just be a glitch with your connection and may be resolved with a simple reboot. The remaining NAT types, C through F, generally indicate that there is some sort of restriction or blockage that is preventing your console from communicating properly. This means that your router's settings will have to be altered to allow proper communication, or might be altogether incompatible with your game console.

  1. Hold the Power Button for roughly 3 seconds.
    Nintendo Switch console highlighting the power button at the top.
  2. Select Power Options.
    Nintendo Switch menu displaying power options.
  3. Choose either Turn Off or Restart.
    Nintendo Switch power options menu highlighting the turn off option.
  4. If you chose to Turn Off, go ahead and turn it back on.
  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.
  2. Verify all lights are off on the modem and router.
  3. After 30 seconds, plug in your modem and then your router.
  4. It may take a few minutes for the internet to reconnect.
In order to get the best NAT Type for your game console, you may need to do one of the following:
  • Open required ports via Port Forwarding within your router.
  • Enable the DMZ (demilitarized zone) setting for your game console within your router. This opens all ports of communication for a specified device that's connected to your router.
  • Enable UPnP (Universal Plug and Play) on your router.

Not all of these options may be available to you depending on what kind of router you have in your home. In order to determine which ports need to be "opened" on your router to configure Port Forwarding, you may need to contact your game console's manufacturer, or refer to the console's supplied documentation. For details on how to configure your specific router, please refer to your router's supplied documentation for support.

To test your Internet connection, follow these steps:

  1. Select Settings.
    PlayStation 4 menu.
  2. Select Network.
    Settings screen.
  3. Select Test Internet Connection.
    Network screen.
  4. And review the test results.
    Connection test results.

For PlayStation consoles, NAT types can be:

  • Type 1: The console is connected directly to a modem or connected to a router but excluded from its security restrictions. You shouldn’t run into any issues whilst gaming, but this may cause security issues.
  • Type 2: The console is connected to a router and the router is configured to bypass certain security restrictions required for the console to be able to communicate with the PlayStation Network. You're connected properly and you shouldn’t run into any issues.
  • Type 3: The console is connected to a router and the router is not configured to bypass certain security restrictions required for the console to be able to communicate with the PlayStation Network. You may be able to connect to the PlayStation Network and perform downloads and updates but other functions may not work as intended.

If your NAT type is 1 or 2, your console is connected properly. If you are having problems, it may be due to a glitch with your connection and may be resolved with a simple reboot. If you have NAT Type 3, this generally indicates that there is some sort of restriction or blockage that is preventing your console from communicating properly. This means that your router's settings will have to be altered to allow proper communication, or might be altogether incompatible with your game console.

Turn off your PlayStation 4 and turn it back on after a few seconds to restart it.

To turn off your PlayStation 4

  1. Press and hold the power button on the console for at least 7 seconds. The system will beep twice and then turn off.
    • Original PlayStation 4
      Original PlayStation 4 with power button highlighted.
    • PlayStation 4 Slim
      PlayStation 4 Slim with power button highlighted.
    • PlayStation 4 Pro
      PlayStation 4 Pro with power button highlighted.
  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.
  2. Verify all lights are off on the modem and router.
  3. After 30 seconds, plug in your modem and then your router.
  4. It may take a few minutes for the internet to reconnect.
In order to get the best NAT Type for your game console, you may need to do one of the following:
  • Open required ports via Port Forwarding within your router.
  • Enable the DMZ (demilitarized zone) setting for your game console within your router. This opens all ports of communication for a specified device that's connected to your router.
  • Enable UPnP (Universal Plug and Play) on your router.

Not all of these options may be available to you depending on what kind of router you have in your home. In order to determine which ports need to be "opened" on your router to configure Port Forwarding, you may need to contact your game console's manufacturer, or refer to the console's supplied documentation. For details on how to configure your specific router, please refer to your router's supplied documentation for support.

  1. Press the Xbox button on the controller.
    Placement of Xbox button on gamepad pointed out.
  2. Go to the System tab.
    System icon pointed out in Xbox One menu.
  3. Then go to Settings.
    Settings option highlighted in Xbox One menu.
  4. Then go to Network.
    Network option highlighted in Xbox One settings.
  5. And then go to Network Settings.
    Network Settings option highlighted in Xbox One settings.
  6. This screen is divided into three columns. The middle one shows you the network status.
    Network Status for Xbox One.
    • The first indicator tells you whether you're connected and through what type of connection, wired or wireless. If you are wireless, it also displays a signal-strength indicator.
    • The second indicator displays your Network Address Translation (NAT) type. NAT allows you to have multiple devices connected to the internet at the same time while only having one physical connection to your internet service provider.
    • The third indicator tells you whether all of the Xbox Live services are up and running. If any services are down, this indicator will also detail which ones are down.

The Xbox console has the following NAT types:

  • Open: You can chat with other people, as well as join and host multiplayer games with people who have any NAT type on their network.
  • Moderate: You can chat and play multiplayer games with some people; however, you might not be able to hear or play with others, and you typically won’t be chosen as the host of a match.
  • Strict: You can only chat and play multiplayer games with people who have an Open NAT type. You can’t be chosen as the host of a match.

If your NAT type is Open, your console is connected properly. If you are having problems, it may be due to a glitch with your connection and may be resolved with a simple reboot. If your NAT Type is Moderate or Strict, this generally indicates that there is some sort of restriction or blockage that is preventing your console from communicating properly. This means that your router's settings will have to be altered to allow proper communication, or might be altogether incompatible with your game console.

The table below illustrates who you can play multiplayer games with and communicate with in a party chat.

  Xbox B
Xbox A NAT Type Open Moderate Strict
Open
Moderate
Strict

From the console

  1. Press and hold the Xbox button on the front of the console for approximately 10 seconds or until it turns off.
    Power button pointed out on Xbox One.
  2. Press the Xbox button to turn it back on.

From the controller

  1. Press and hold the Xbox button on the controller.
    Xbox button pointed out on controller.
  2. Select Turn console off from the on-screen prompt.
    Turn console off option highlighted in on-screen prompt.
  3. Press the Xbox button to turn it back on.
  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.
  2. Verify all lights are off on the modem and router.
  3. After 30 seconds, plug in your modem and then your router.
  4. It may take a few minutes for the internet to reconnect.
In order to get the best NAT Type for your game console, you may need to do one of the following:
  • Open required ports via Port Forwarding within your router.
  • Enable the DMZ (demilitarized zone) setting for your game console within your router. This opens all ports of communication for a specified device that's connected to your router.
  • Enable UPnP (Universal Plug and Play) on your router.

Not all of these options may be available to you depending on what kind of router you have in your home. In order to determine which ports need to be "opened" on your router to configure Port Forwarding, you may need to contact your game console's manufacturer, or refer to the console's supplied documentation. For details on how to configure your specific router, please refer to your router's supplied documentation for support.