Repair Issues with Apps On Your Chromebook
Authored by: Support.com Tech Pro Team
1. Introduction: Chromebook: Repair App Issues
This guide will walk you through troubleshooting problems with apps on your Chromebook.
2. Chromebook: Restart
There are 2 main ways to restart your Chromebook. The first method is preferred.
Shut Down From Menus
- Select the User menu by clicking your profile picture in the bottom-right corner.
- Select the Power symbol. Your Chromebook will turn off.
- Wait 10 seconds.
- Push the Power Button on your Chromebook to turn it back on.
Shut Down With Hardware
- Push and hold the Power Button on your keyboard for 10 seconds.
- Wait 10 seconds.
- Push the Power Button on your Chromebook to turn it back on.
3. Chromebook: Check Connection
- Open Google Chrome.
- In the address bar at the top, type www.google.com, then push the Enter key on your keyboard. The Google search page should come up.
- Try entering something in the search bar, then select Google Search.
- Your search results should open up. If they do, you are connected to the Internet.
4. Chromebook: Clear Cache
- Select your profile picture in the lower-right corner.
- Select Settings.
- Scroll to the very bottom and select Advanced.
- Continue to scroll down and select Clear browsing data.
- Select Advanced at the top.
- For Time range, select All time.
- Scroll down, and make sure there is a check mark for Hosted app data. Then select Clear data.
5. Chromebook: Update
Your Chromebook automatically checks for updates on startup. This step will walk you through checking manually.
- Select the User menu by clicking your profile picture in the bottom-right corner.
- Select Settings.
- Select the Menu in the top-left.
- Select About Chrome OS or About Chromium OS on the bottom left of the menu.
- Select Check For Updates.
- If your device is up-to-date, it will show that here.
- If there is an update pending, you will be asked to reboot. Choose to reboot, and your device will reboot and update on its own.
6. Chromebook: Reinstall App Check
The next step is to uninstall, and reinstall the app.
If the service the app is associated with requires a username and password, you will have to re-enter it.
7. Chromebook: Manage Apps
- Select the Apps menu in the bottom-left corner.
- Select the up arrow ^ to show all your apps.
- To delete an app, using your right mouse button, right click on the app. A menu will open. Select Remove from Chrome, or Remove from Chromium.
- Select Remove.
8. Chromebook: Install App
- Open the Web Store, or Google Play Store.
-
- Browse the store, or search for the app you want in the search box.
- When you find the app you want, select Add to Chrome, or Buy (if it is a paid-for app), on the right.
- Select Add app.
- Your app will download and install. You'll find it in the full App Drawer in the bottom-left corner.
9. What's next?
10. Go To: Connect Your Chromebook to Your Home Network
Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.