Repair Issues with Your August Smart Lock Companion App

Authored by: Support.com Tech Pro Team

1. Introduction: August Home: Repair App Issues

While your August Connect can wirelessly attach locks to your Smartphone with your August Home App, sometimes they have issues with that connection.

Follow this guide to resolve those issues.

2. August Home: Verify Connection

1. Open your August Home App.
   

1. If the Wi-Fi icon is gray, Wi-Fi is off.
   

1. If the Wi-Fi is off, turn it on by tapping the gray icon. It will turn blue to show Wi-Fi is on.
   

3. August Home: Verify Batteries

If you've confirmed that the Wi-Fi is on, and you are still unable to connect to your lock, please try the following troubleshooting steps:

1. Remove the faceplate on your lock and remove one battery.
2. Place the battery back in and pay attention to the color of the flashing light. If it is red you need to replace all the batteries.
3. After replacing the batteries (if needed) hold the button on your Connect for 3-4 seconds.
   

1. Try to connect again.

4. Android: Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

5. August Home: Reinstall Android App

The next steps involve reinstalling your August Home App.

6. August Home: Uninstall Android App

Method 1:

1. From the home screen, press the menu button.
2. Locate the August Home app.
   

1. Press and hold your finger on the August Home app.
2. Drag it to the icon on the top of your screen where it says "Uninstall".
   

1. Tap on OK to confirm your action.
   

Method 2:

1. From the home screen, press the menu button.
2. Choose Settings.
   

1. Choose Apps.
   

1. Find the August Home app, then tap on it.
   

1. Tap Uninstall.
   

1. 
   
2. Tap on OK to confirm your action.
   

7. August Home: Install Android App

1. Launch the Play Store.
   

1. Search for August Home using the search box located at the top.
2. Touch the magnifying glass on the on-screen keyboard to search.
   

1. On the app's install page, touch INSTALL.
2. Review the install prompt that pops up. Once done, touch ACCEPT.
3. Wait for the download to finish. Once done, touch OPEN to launch August Home or go back to your apps to access the new app's icon.

8. Android: Enable Bluetooth

1. Swipe down on your screen (or up, if using a tablet) to access the menu.
2. Hold down on the Bluetooth icon to bring up Bluetooth options.
   

1. Ensure the Bluetooth switch is set to ON.
   

9. August Connect: Connect to Lock via Android

1. Tap the Menu icon.
   

1. 
   
2. Tap Settings.
   

1. 
   
2. Tap your lock in Lock Settings.
   

1. 
   
2. Tap Set Up August Connect.
   

10. August Connect: Connect to Wi-Fi (Android)

In order for you to connect your August Connect with your August Home app and Wi-Fi network via Android, you will need to have a working August Smart Lock already set up within the August Home app.

1. Open your August App.
   

1. Tap the Menu icon.
   

1. Tap Settings.
   

1. Tap your lock in Lock Settings.
   

1. Tap Set Up August Connect.
   

1. Tap Begin Scan to start connecting to Wi-Fi.
   

1. 
   
2. Select your network.
3. Type in your Wi-Fi password.
   

1.  
2. The Connect will show that is connecting.
   

1.  
2. Tap Done.

11. What's next?

12. iOS: Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

13. August Home: Reinstall iOS App

The next steps involve reinstalling your August Home App.

14. August Home: Uninstall iOS App

1. From your main screen, locate the August App.
   

1. Lightly touch and hold the app until it jiggles or vibrates.
2. Tap X in the upper-left corner of the app.
3. Tap Delete.
   

15. August Home: Install iOS App

1. From the main screen, open the App Store.
   

1. At the bottom of the screen, tap on Search.
   

1. Type August Home on the search bar at the top.
2. Tap Search to start the search.
   

1. Tap the August Home App to see its download options.
   

1. Tap Get.
   

1. Tap OPEN once the app is installed.

16. iOS: Enable Bluetooth

1. Open Settings on your phone or tablet.
   

1. Then tap Bluetooth.
   

1. Make sure Bluetooth is set to On.
   

17. August Connect: Connect to Wi-Fi (iOS)

1. Open your August App.
   

1. Swipe right. In the side menu, tap Set Up New Device.
   

1. Tap Set Up An August Connect.
   

1. Choose a lock to pair with your Connect.
2. Tap Connect is Plugged In.
   

1. Choose your network and input your Wi-Fi password.
   

1. Tap Finalize Setup.
   

18. What's next?