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Repair Issues with Your Canon EOS Rebel T6 Companion App

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When the Cannon Camera Connect doesn't work as expected, it can be a little frustrating figuring out where to start to fix the issue.

Canon Connect App
This guide will walk you through troubleshooting the Canon Camera Connect app.

? What type of mobile device are you using?

  1. Android
  2. iOS (Apple)

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When the Cannon Camera Connect doesn't work as expected, it can be a little frustrating figuring out where to start to fix the issue.

Canon Connect App
This guide will walk you through troubleshooting the Canon Camera Connect app.

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Android Settings with Wi-Fi highlighted.
  3. Look in the list for your Wi-Fi network. Tap and hold your Wi-Fi network name till a menu comes up.
    Wi-Fi Settings with network highlighted.
  4. Select Forget network.
    Network menu with Forget network highlighted.

The Camera and the mobile device should be setup on the same network in order to communicate with each other. Because of security of Guest Networks they should not be used.

Check Wi-Fi connection on the camera

  1. Turn on the camera.
  2. Push the Menu button.
    Camera with the Menu button highlighted
  3. Select Settings 3 > Wi-Fi function.
    Camera menu with third wrench icon and Wi-Fi Function highlighted
  4. Select Connect to smartphone.
    Wi-Fi Function page with Connect to smartphone highlighted
  5. Choose Select a network > OK.
    Connection Method with Select a network highlighted
  6. Select your network from the list.
    Select your network from the list with list of available networks and example network highlighted
  7. Enter your network password, then push the Menu button.
    Screen showing virtual keyboard with Wi-Fi security key typed in
  8. Select Auto Setting > OK.
    IP address set with Auto Setting highlighted

Check Wi-Fi connection on an Android device

  1. Swipe down the top bar.
    Android home screen with arrow pointing down indicating to swipe down on screen
  2. Hold down the Wi-Fi button and release it.
    Quick Settings with the Wi-Fi button highlighted
  3. Review the name of your network.
    Wi-Fi settings page with list of available networks
  1. Tap on the App Drawer button.
    Home screen with the App Drawer button highlighted

    The App Drawer may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to close an app.
    App Drayer screen with arrows indicating to swipe to the right on an app to close it
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.
  1. Swipe down from the top edge of your Android device's screen to see the Notification shade.
    Screen with arrow pointing down indicating for you to swipe down from the top of the screen with your finger
  2. Swipe down a second time for the full Quick Settings shade. Select the Settings icon near the top right.
    Quick Settings page with Settings gear highlighted
  3. Select Apps.
    Settings page with Apps highlighted
  4. Select the application you are having trouble with.
  5. Tap Stop or Force Stop if available.
  6. Tap Clear Data.
    Apps settings page with Clear Data highlighted
  1. On your Android device, tap on the Apps icon on the main screen.
    Apps Button
  2. Look for the Canon Camera Connect icon.
    Canon Camera Connect
  3. Tap and hold the apps icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
  5. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
    OK button highlighted
  1. Open Play Store.
    Play Store
  2. Type "Canon Camera Connect" in the search bar and tap Install.
    Install button highlighted
  3. Once installed, tap Open to proceed to the setup.
    Open button highlighted
  1. Tap Settings.
    Settings
  2. Tap Wi-Fi.
    iOS Wi-Fi icon
  3. Tap the Information symbol to the right of the network you wish to forget.
    iOS info icon
  4. Tap Forget This Network.
    iOS screen with option highlighted
  5. The network is now forgotten. If you wish, it can be re-added.

The Camera and the mobile device should be setup on the same network in order to communicate with each other. Because of security of Guest Networks they should not be used.

Check Wi-Fi connection on the camera

  1. Turn on the camera.
  2. Push the Menu button.
    Camera with the Menu button highlighted
  3. Select Settings 3 > Wi-Fi function.
    Camera menu with third wrench icon and Wi-Fi Function highlighted
  4. Select Connect to smartphone.
    Wi-Fi Function page with Connect to smartphone highlighted
  5. Choose Select a network > OK.
    Connection Method with Select a network highlighted
  6. Select your network from the list.
    Select your network from the list with list of available networks and example network highlighted
  7. Enter your network password, then push the Menu button.
    Screen showing virtual keyboard with Wi-Fi security key typed in
  8. Select Auto Setting > OK.
    IP address set with Auto Setting highlighted

Check Wi-Fi connection on an iOS device

  1. Tap the Settings icon.
    Home Screen with settings icon highlighted
  2. Tap Wi-Fi.
    Settings menu with Wi-Fi highlighted
  3. Review the Network Name (SSID) to ensure it is the same.
    Wi-Fi menu with wifi toggle and list of wifi networks highlighted
  1. Double press the Home button rapidly.
    iOS device home button.
  2. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.
  1. On the main screen of your iOS device, look for the Cannon Camera Connect icon.
    Canon Connect app icon
  2. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
    Canon Connect shaking icon
  3. You will be asked whether you want to delete the app. Tap on Delete to confirm.
    Delete Canon Connect dialog box
  1. Open the App Store.
  2. Type in "Canon Camera Connect" in the search bar.
  3. Find Canon Camera Connect in the search results and tap on GET.
    Canon Camera Connect page with Get highlighted
  4. Tap on Install to start download.
    Install