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Repair Issues with Your GoPro Companion App

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This will guide you through fixing basic problems with the GoPro camera app on your smart device. You'll need to have your GoPro camera available to test the connection.

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  1. Android
  2. Apple iOS

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This will guide you through fixing basic problems with the GoPro camera app on your smart device. You'll need to have your GoPro camera available to test the connection.
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.
  1. Swipe down on your screen (or up, if using a tablet) to access the menu.
  2. Hold down on the Bluetooth icon to bring up Bluetooth options.
    Android pull down screen with Bluetooth icon highlighted. Screenshot.
  3. Ensure the Bluetooth switch is set to ON.
    Android pull down screen with Bluetooth toggle highlighted. Screenshot.

GoPro With Power Button

  1. If your GoPro has one, push and hold the power button for 2 to 5 seconds.
    Diagram of GoPro camera with the power button highlighted

  2. Wait 10 seconds.
  3. Push the power button again to turn your camera back on.

GoPro Without Power Button

  1. If your GoPro does not have a power button, remove the SD card.
    Diagram of GoPro camera with the SD card highlighted

  2. Connect your GoPro to a power adapter.
  3. Allow it to charge for at least 15 minutes.
  4. Remove the charging cable.
  5. Re-insert the SD card.
  1. Make sure your GoPro camera is charged, and turned on.
  2. Launch the GoPro app on your smartphone.
    GoPro App Icon

  3. In the app, choose your camera to connect.
  4. Using the app, try starting and recording a short clip. Make sure it plays back properly on your smartphone.

Each GoPro Camera resets slightly differently. Find your model in the list below.

HERO6 Black



  1. From the main screen, swipe down.
  2. Tap Preferences > Factory Reset > Reset.

Fusion



  1. ​Press the Mode button (side) to power on your camera.
  2. Press the Mode button repeatedly until the Settings icon (wrench) appears; press the Shutter button (front) to enter Settings.
  3. Press the Shutter button five times to bring up the Preferences settings.
  4. Press the Mode button repeatedly, until "RESET" is highlighted at the bottom of the list, then press the Shutter button to select.
  5. Press the Mode button to highlight "RESET," then press the Shutter button to confirm and restore the camera to Factory Settings.

HERO5 Black



  1. ​From the main screen, swipe down.
  2. Tap Preferences > Factory Reset > Reset.

HERO5 Session



  1. ​With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to Exit Menu.
  3. Press and hold Shutter button for 8 seconds.
  4. Press the Menu button to move to Yes, then press the Shutter button to select it.

HERO4



  1. ​Press the Mode (front) button until you see the Setup Gear icon.
  2. Press the Shutter (top) button to select it.
  3. Press the Mode (front) button until Reset Cam is highlighted.
  4. Press the Shutter (top) button to select it.
  5. Press the Mode (front) button to highlight Reset.
  6. Press the Shutter (top) button to select it.
  7. When the camera powers on, it will be set to all of the factory defaults.

HERO3 Black & HERO3+



  1. ​Hold down the Shutter (S) button.
  2. Press the Power (P) button while holding the Shutter button.
  3. When the camera powers on, it will be set to all of the factory defaults.

  1. Locate the Power/Mode button on the side of the camera and press it to turn it on.
    GoPro HERO6 with power button highlighted.
  2. On the touchscreen, swipe through the languages and select your preference then tap on the checkmark on the top right corner.
    GoPro HERO6 screen with language selection options.
  3. To continue, you have to Agree with the Terms of Use and Privacy Policy.
    GoPro HERO6 with terms and privacy screen. Disagree and Agree buttons along the bottom.
  4. Choose whether you want the GPS feature to be turned On or left Off.
    GoPro HERO6 GPS screen with OFF and ON buttons below.
  5. Next you'll be presented with a quick Camera Tour. Tap or swipe the screen to proceed through the slideshow.
    GoPro HERO6 camera tour screen with Modes and settings.
  6. Once you've completed the Camera Tour you'll need to connect the camera with your smartphone. Tap on Ready to continue.
    GoPro HERO6 prompting the user to connect their camera with a smartphone.
  7. The camera will show you the Wi-Fi network name and Wi-Fi password you need to use to the connect to it with your smartphone.
    GoPro HERO6 displaying temporary Wi-Fi information that will be used for initial setup.
  8. On your smartphone, go into Settings, then Wi-Fi. Look for and tap on the Wi-Fi network name indicated on the camera screen.
    GoPro HERO6 next to a smartphone, demonstrating the Wi-Fi connection process.
  9. Type in the Wi-Fi password provided on the camera screen and tap on Join or Connect.
    GoPro HERO6 next to a smartphone demonstrating the user entering the Wi-Fi password.
  10. Then go back to main screen and launch the GoPro app.
    Smartphone opening the GoPro app.
  11. Tap on Allow to receive notifications.
    Smartphone prompting the user for permission to display notifications.
  12. Tap on OK to give permission to the app to perform listed tasks.
    GoPro app prompting the user for permission to perform tasks on the smartphone.
  13. Read through the QuikStories feature presentation and tap on Got It.
    GoPro app displaying a list of features.
  14. Tap on the camera symbol on the top left corner of the screen.
    GoPro app with the camera icon highlighted in the upper-left corner of the smartphone screen.
  15. Then tap on Add Camera.
    GoPro app with the add a camera button highlighted.
  16. Select your camera from the list.
    GoPro app displaying a list of available GoPro devices.
  17. The Wi-Fi connection to the camera will be replaced by a Bluetooth connection. Tap on Continue.
    GoPro app informing the user that the GoPro will connect to the smartphone via Bluetooth at this time.
  18. Then tap on Pair.
    GoPro app prompting the user for permission to connect via Bluetooth.
  19. Once the Bluetooth pairing is established, your smartphone will reconnect to the default Wi-Fi network and check for software updates. Tap on Update to continue.
    GoPro HERO6 displaying a successful connection screen, and a smartphone checking for available updates.
  20. Tap on Accept & Continue to agree with the Firmware License.
    GoPro HERO6 displaying a successful connection screen, and a smartphone displaying a EULA acknowledgement.
  21. The smartphone will download the software update. Tap on Continue when it completed.
    GoPro HERO6 displaying a successful connection screen, and a smartphone in the process of downloading an update.
  22. Then it will transfer the update to the camera. You'll notice the camera reboot a few times.
    GoPro HERO6 displaying its update process, and a smartphone displaying it processing update files wirelessly to the GoPro.
  23. You'll be notified when the setup is compete. Tap on Done and you're all set.
    GoPro HERO6 having completed the update process, and a smartphone acknowledging the update was processed successfully.
  1. Make sure your GoPro camera is charged, and turned on.
  2. Launch the GoPro app on your smartphone.
    GoPro App Icon

  3. In the app, choose your camera to connect.
  4. Using the app, try starting and recording a short clip. Make sure it plays back properly on your smartphone.

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.
  1. Open Settings on your phone or tablet.
    Settings icon.
  2. Then tap Bluetooth.
    iOS settings with Bluetooth selected.
  3. Make sure Bluetooth is set to On.
    Bluetooth settings with Bluetooth switch in ON position.