Repair Issues with Your GoPro Companion App

Authored by: Support.com Tech Pro Team

1. Introduction: GoPro App: Repair issues

This will guide you through fixing basic problems with the GoPro camera app on your smart device. You'll need to have your GoPro camera available to test the connection.

2. Android: Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

3. Android: Enable Bluetooth

1. Swipe down on your screen (or up, if using a tablet) to access the menu.
2. Hold down on the Bluetooth icon to bring up Bluetooth options.
   

1. Ensure the Bluetooth switch is set to ON.
   

4. GoPro Camera: Powercycle

GoPro With Power Button

1. If your GoPro has one, push and hold the power button for 2 to 5 seconds.
   

1. 
   
   
2. Wait 10 seconds.
3. Push the power button again to turn your camera back on.

GoPro Without Power Button

1. If your GoPro does not have a power button, remove the SD card.
   

1. 
   
   
2. Connect your GoPro to a power adapter.
3. Allow it to charge for at least 15 minutes.
4. Remove the charging cable.
5. Re-insert the SD card.

5. GoPro App: Test

1. Make sure your GoPro camera is charged, and turned on.
2. Launch the GoPro app on your smartphone.
   

1. 
   
   
2. In the app, choose your camera to connect.
3. Using the app, try starting and recording a short clip. Make sure it plays back properly on your smartphone.

6. GoPro Camera: Reset Camera

Each GoPro Camera resets slightly differently. Find your model in the list below.

HERO6 Black

1. From the main screen, swipe down.
2. Tap Preferences > Factory Reset > Reset.

Fusion

1. ​Press the Mode button (side) to power on your camera.
2. Press the Mode button repeatedly until the Settings icon (wrench) appears; press the Shutter button (front) to enter Settings.
3. Press the Shutter button five times to bring up the Preferences settings.
4. Press the Mode button repeatedly, until "RESET" is highlighted at the bottom of the list, then press the Shutter button to select.
5. Press the Mode button to highlight "RESET," then press the Shutter button to confirm and restore the camera to Factory Settings.

HERO5 Black

1. ​From the main screen, swipe down.
2. Tap Preferences > Factory Reset > Reset.

HERO5 Session

1. ​With your camera off, press the Menu button to turn on the status screen.
2. Press the Menu button repeatedly until you get to Exit Menu.
3. Press and hold Shutter button for 8 seconds.
4. Press the Menu button to move to Yes, then press the Shutter button to select it.

HERO4

1. ​Press the Mode (front) button until you see the Setup Gear icon.
2. Press the Shutter (top) button to select it.
3. Press the Mode (front) button until Reset Cam is highlighted.
4. Press the Shutter (top) button to select it.
5. Press the Mode (front) button to highlight Reset.
6. Press the Shutter (top) button to select it.
7. When the camera powers on, it will be set to all of the factory defaults.

HERO3 Black & HERO3+

1. ​Hold down the Shutter (S) button.
2. Press the Power (P) button while holding the Shutter button.
3. When the camera powers on, it will be set to all of the factory defaults.

7. GoPro Camera: Basic Setup

1. Locate the Power/Mode button on the side of the camera and press it to turn it on.
   

1. On the touchscreen, swipe through the languages and select your preference then tap on the checkmark on the top right corner.
   

1. To continue, you have to Agree with the Terms of Use and Privacy Policy.
   

1. Choose whether you want the GPS feature to be turned On or left Off.
   

1. Next you'll be presented with a quick Camera Tour. Tap or swipe the screen to proceed through the slideshow.
   

1. Once you've completed the Camera Tour you'll need to connect the camera with your smartphone. Tap on Ready to continue.
   

1. The camera will show you the Wi-Fi network name and Wi-Fi password you need to use to the connect to it with your smartphone.
   

1. On your smartphone, go into Settings, then Wi-Fi. Look for and tap on the Wi-Fi network name indicated on the camera screen.
   

1. Type in the Wi-Fi password provided on the camera screen and tap on Join or Connect.
   

1. Then go back to main screen and launch the GoPro app.
   

1. Tap on Allow to receive notifications.
   

1. Tap on OK to give permission to the app to perform listed tasks.
   

1. Read through the QuikStories feature presentation and tap on Got It.
   

1. Tap on the camera symbol on the top left corner of the screen.
   

1. Then tap on Add Camera.
   

1. Select your camera from the list.
   

1. The Wi-Fi connection to the camera will be replaced by a Bluetooth connection. Tap on Continue.
   

1. Then tap on Pair.
   

1. Once the Bluetooth pairing is established, your smartphone will reconnect to the default Wi-Fi network and check for software updates. Tap on Update to continue.
   

1. Tap on Accept & Continue to agree with the Firmware License.
   

1. The smartphone will download the software update. Tap on Continue when it completed.
   

1. Then it will transfer the update to the camera. You'll notice the camera reboot a few times.
   

1. You'll be notified when the setup is compete. Tap on Done and you're all set.
   

8. GoPro App: Test

1. Make sure your GoPro camera is charged, and turned on.
2. Launch the GoPro app on your smartphone.
   

1. 
   
   
2. In the app, choose your camera to connect.
3. Using the app, try starting and recording a short clip. Make sure it plays back properly on your smartphone.

9. What's next?

10. iOS: Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

11. iOS: Enable Bluetooth

1. Open Settings on your phone or tablet.
   

1. Then tap Bluetooth.
   

1. Make sure Bluetooth is set to On.