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Repair Issues with Your GoPro HERO5 Black Camera's Companion App

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There are many different GoPro action camera models on the market, but the one thing they all have in common is that they will all interact directly with your smartphone or tablet via the GoPro app, available for iOS and Android devices. This guide will take you through basic troubleshooting steps to overcome issues with the GoPro app.
Image of a landscape displaying the GoPro logo

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  1. iOS
  2. Android

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There are many different GoPro action camera models on the market, but the one thing they all have in common is that they will all interact directly with your smartphone or tablet via the GoPro app, available for iOS and Android devices. This guide will take you through basic troubleshooting steps to overcome issues with the GoPro app.
Image of a landscape displaying the GoPro logo

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.

You can skip this step if your iPhone or iPad is already connected.

  • The simplest way to check to see if your iPhone or iPad is connected to Wi-Fi is to look across the top of your screen. The icon that is identified in the image below indicates that you are connected to a Wi-Fi network.
    iPhone highlighting the Wi-Fi logo.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
    Home screen with setting icon highlighted.
  2. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
    • Off - the Wi-Fi feature is disabled
    • Not Connected - there is no Wi-Fi connection establishe
    • the Wi-Fi connections name - there is a Wi-Fi connection already established.
    iPhone settings screen with the Wi-Fi option highlighted.
  3. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
    iPhone Wi-Fi menu with the switch set to the on position and a list of available networks underneath.
  4. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
    iPhone Wi-Fi menu highlighting the Wi-Fi connection icon across the top and a check mark to the left of the Wi-Fi network name the device is currently connected to.
  5. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
    iPhone Wi-Fi menu highlighting the small padlock to the right of each Wi-Fi network name.
  6. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
    iPhone prompting the user to enter their Wi-Fi password.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
    iPhone Wi-Fi menu highlighting the Other option.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
    iPhone other network menu where the user is being prompted to enter their Wi-Fi network name and select a security type.
  9. Choose the type of security the Wi-Fi network has by tapping on it.
    iPhone security menu displaying all selectable security types for your Wi-Fi network.
  10. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
    iPhone other network menu displaying the user being prompted to type in their Wi-Fi network password.

At this point your iOS device should be connected to Wi-Fi.

  1. On the main screen of your iOS device, look for the GoPro icon.
    Go Pro

  2. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
    Screenshot of the GoPro app icon displaying its delete button

  3. You will be asked whether you want to delete the app. Tap on Delete to confirm.
    Screenshot of the delete verification prompt highlighting the delete button
  1. Open the App Store.
    iOS app store
  2. Type in "GoPro" in the search bar.
  3. Find GoPro in the search results and tap on GET.
    GoPro app within the app store, highlighting the get button. Screenshot.
  4. Tap on Install to start download.
    GoPro app's install button within the app store. Screenshot.
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.
In order to proceed, you will want to double check your device's Wi-Fi connection. The next page will guide you through the process of connecting your smartphone/tablet to your wireless network.

You can skip the next step if your smart phone/tablet is already connected.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. From the main screen of your Android device, tap on the Apps button.
    Home screen with Apps button highlighted.
  2. Then look for and tap on Settings.
    Apps page with Settings icon highlighted.
  3. Go to Wi-Fi.
    Settings page with Wi-Fi highlighted.
  4. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi settings with toggle highlighted with arrow pointing to toggle and list of available networks.
  5. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
    Wi-Fi settings page with arrows pointing to connected Wi-Fi network and Wi-Fi symbol in the status bar.
  6. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
    Secure and unsecure Wi-Fi symbols shown.
    Wi-Fi settings page with arrow pointing to field to type in your security key and another arrow pointing to Connect.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
    Wi-Fi settings page with arrow pointing to the Menu icon.
    Wi-Fi settings page with Menu open and Add Network is highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
    Wi-Fi settings page with arrow pointing to a manually typed network name and another arrow pointing to the security type dialog box.
    Wi-Fi settings page with an arrow pointing to the security key typed in and another arrow pointing to save.

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

  1. Swipe downwards from the top side of the screen.
    Home scree with arrow indicating to swipe your finger down from top of the screen.
  2. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
    Quick Menu options with Wi-Fi highlighted.
  3. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi quick settings with arrow pointing to highlighted toggle and another arrow pointing to the list of available wifi networks.
  1. On your Android device, tap on the Apps icon on the main screen.
    Screenshot of the android home screen with the apps icon highlighted

  2. Look for the GoPro icon.
    Image of the GoPro app icon
  3. Tap and hold the apps icon until you see the Uninstall option show up at the top side of the screen.
    Screenshot of the android home screen highlighting the uninstall option

  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    Screenshot of an android app hovering over the uninstall option highlighted in a red color

  5. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
    Screenshot of the android confirm uninstallation screen with the OK option highlighted
  1. Open Play Store.
    Google Play Store app
  2. Type "GoPro" in the search bar and select GoPro (formerly Capture).
    Google Play app store highlighting the GoPro app within search results. Screenshot.
  3. Tap Install to start downloading the app.
    GoPro app within the Google Play app store with the install button highlighted. Screenshot.
  4. Once installed, tap Open to proceed to the setup.
    GoPro app within the Google Play app store with the open button highlighted. Screenshot.