Repair Issues with Your Nest Device's Companion App

Authored by: Support.com Tech Pro Team

1. Nest Device: Mobile App Issues

The majority of Nest products all interface with the Nest app which is available for both iOS and Android devices. This guide will help you resolve basic issues that you may encounter with the Nest app on your smartphone or tablet.

2. iOS: Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

3. iOS: Wi-Fi Check

You can skip this step if your iPhone or iPad is already connected.

• The simplest way to check to see if your iPhone or iPad is connected to Wi-Fi is to look across the top of your screen. The icon that is identified in the image below indicates that you are connected to a Wi-Fi network.
  

4. Connect your iOS device to the Network

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

1. From the main screen of your device, look for and open Settings.
   

1. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
2. Off - the Wi-Fi feature is disabled
3. Not Connected - there is no Wi-Fi connection establishe
4. the Wi-Fi connections name - there is a Wi-Fi connection already established.

1. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
   

1. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
   

1. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
   

1. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
   

1. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
   

1. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
   

1. Choose the type of security the Wi-Fi network has by tapping on it.
   

1. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
   

At this point your iOS device should be connected to Wi-Fi.

5. Nest: App Reinstallation

The next steps will take you through reinstalling the Nest app. First, we'll uninstall the app and then follow up by reinstalling it.

When instructed to remove an app, you should be removing the Nest app.

6. iOS: Delete an App (Tap)

To remove an app:

1. From your main screen, locate the app you wish to remove.
2. Lightly touch and hold the app until it jiggles or vibrates.
3. Tap X in the upper-left corner of the app.
4. Tap Delete.
   

7. Nest Device: Install iOS App

1. Open the App Store.
   

1. Search Nest in the Search Bar.
   

1. Tap Get and download the app.
2. Once downloaded, open the app.

8. What's next?

9. Android: Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

10. Wi-Fi Connectivity Check

In order to proceed, you will want to double check your device's Wi-Fi connection. The next page will guide you through the process of connecting your smartphone/tablet to your wireless network.

You can skip the next step if your smart phone/tablet is already connected.

11. Android: Connect Wi-Fi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

1. From the main screen of your Android device, tap on the Apps button.
   

1. Then look for and tap on Settings.
   

1. Go to Wi-Fi.
   

1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
   

1. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
   

1. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
   

1. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
   

1. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
   

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

1. Swipe downwards from the top side of the screen.
   

1. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
   

1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
   

12. Nest: App Reinstallation

The next steps will take you through reinstalling the Nest app. First, we'll uninstall the app and then follow up by reinstalling it.

When instructed to remove an app, you should be removing the Nest app.

13. Android: Uninstall an App

There are two ways to uninstall apps from your Android device.

• Uninstall from Home Screen or App Drawer
• Locate the app on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
  

• 
  
  
• Drag the icon to Uninstall at the top then release.
  

• 
  
  
• When prompted if you want to uninstall, select OK.
  

• Uninstall from Settings
• Open Settings on your phone or tablet.
  

• 
  
  
• Select Apps.
  

• 
  
  
• Select the app you'd like to uninstall.
  

• 
  
  
• Select Uninstall.
  

• 
  
  
• When prompted if you want to uninstall, select OK.
  

14. Nest Device: Install Android App

1. Launch the Play Store.
   

1. Search for Nest using the search box located at the top.
   

1. Touch the magnifying glass on the on-screen keyboard to search.
   

1. On the App's install page, touch INSTALL.
   

1. Review the install prompt that pops up. Once done, touch ACCEPT.
   

1. Wait for the download to finish. Once done, touch OPEN to launch the App or go back to your apps to access the new App's icon.
   

15. What's next?