Repair Issues with Your Nikon D5300 Companion App

Authored by: Support.com Tech Pro Team

1. Introduction: Nikon WirelessMobileUtility: Nikon D5300: Repair Basic Issues

Your Nikon D5300 camera is an amazing camera platform which provides excellent, reliable shots of incredible quality.

The WirelessMobileUtility software extends the capabilities of your camera, allowing you the freedom to move away from the camera itself, but still line up, take the shot, and adjust on-the-fly, as well as reviewing the stills and movies you've taken recently, to be sure you've got the images you need with the ease of the touch-screen interface of your phone or tablet.

This guide will walk you through the basic troubleshooting steps to get Nikon WirelesMobileUtility working again with your Nikon D5300 Camera.

2. Android: Restart

Hold down the power button on your Android device.
Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
A prompt will appear on-screen. Select Restart.

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

If you had to shut down your Android device, wait 30 seconds before turning your device back on.

3. Nikon D5300: Restart

Turn off the camera.

Top of camera with on off switch highlighted.

Wait 10 seconds.
Turn the camera back on.

4. Android: Enable Bluetooth

Swipe down on your screen (or up, if using a tablet) to access the menu.
Hold down on the Bluetooth icon to bring up Bluetooth options.

Android pull down screen with Bluetooth icon highlighted. Screenshot.

Ensure the Bluetooth switch is set to ON.

Android pull down screen with Bluetooth toggle highlighted. Screenshot.

5. Android: Enable Location

This app requires location services to be enabled on your device to function properly.

Open Settings on your phone or tablet.

Scroll down, and select Location.

Make sure Location services are turned On at the top.

Location settings with the on off switch highlighted.

6. Nikon WirelessMobileUtility: Test

Launch WirelessMobileUtility on your device.

Try taking a photo, or browsing the photos on your camera.

7. Android: System Update

Open Settings on your phone or tablet.

Scroll to the bottom, and select About.

Select System update.

You'll see if there's any updates available, as well as when your device last checked for updates. If you wish, you can choose Check for update to make sure.

Updates with Check for update highlighted.

If an update is available, you can download and install it here.Do not turn off your phone during an update, it can result in serious problems that would require a specially-qualified technician to fix.

8. Nikon WirelessMobileUtility: Test

Launch WirelessMobileUtility on your device.

Try taking a photo, or browsing the photos on your camera.

9. Nikon WirelessMobileUtility: Uninstall Android

Press and hold the WirelessMobileUtility icon till a menu opens up.

Select Uninstall.

wmu icon menu with Uninstall highlighted.

Select OK.

10. Nikon WirelessMobileUtility: Install Android App

Launch the Play Store on your smartphone.

Select the search bar at the top.

Google Play Store with Search bar highlighted.

Type in "WirelessMobileUtility", then select WirelessMobileUtility from the list.

Select Install.

WirelessMobileUtility Google Play Store page with Install highlighted.

This app requires extra permissions, listed here. Select Accept.

Extra permissions prompt with Accept highlighted.

Select Open to open the app now, if you wish.

WirelessMobileUtility installed with Open highlighted.

We will return to the app in a moment, our next step is to enable pairing mode on your camera.

11. Nikon D5300: Pairing Registration

Press the Menu button.

Select Setup.

Scroll down and select Wi-Fi.

Select Enable.

Select Network settings.

Wi-Fi settings with network settings highlighted.

Select View SSID.

Network settings with View SSID highlighted.

Make note of the SSID listed here; you'll need it for the phone in just a moment.

12. Nikon WirelessMobileUtility: Pair to Phone

Launch the Wireless Mobile Utility app on your device.

Carefully read the licence agreement. When you are ready, select Yes at the bottom.

Select the connection icon in the top-left corner.

Main screen with connection icon highlighted.

If necessary, turn on Wi-Fi at the top. Look through the list, and select the network name displayed on your camera.

Wi-Fi connection screen with on off switch highlighted.

Return to the Wireless Mobile Utility app once connected.

13. Nikon WirelessMobileUtility: Test

Launch WirelessMobileUtility on your device.

Try taking a photo, or browsing the photos on your camera.

14. What's next?

15. iOS: Restart

Hold down the lock/power button.
Slide to power off when prompted.
Wait until the phone is off.
Hold down the lock/power button until you see the Apple logo.

16. Nikon D5300: Restart

Turn off the camera.

Wait 10 seconds.
Turn the camera back on.

17. iOS: Enable Bluetooth

Open Settings on your phone or tablet.

Then tap Bluetooth.

Make sure Bluetooth is set to On.

Bluetooth settings with Bluetooth switch in ON position.

18. iOS: Enable Location

This app requires location services to be enabled on your device to function properly.

Open Settings on your phone or tablet.

Select Privacy.

Select Location Services.

Privacy settings with Location Services highlighted.

Make sure Location Services is turned On at the top. Look through the list of programs below, and make sure Cam Remote has "While Using" or "Always" selected.