Repair Issues with Your Panasonic Lumix G7 Companion App

Authored by: Support.com Tech Pro Team

1. Introduction: Panasonic Camera: Repair App Issues

This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Panasonic Image app on your smartphone or tablet.

2. Mobile: Android or iOS

For the next steps, we need to determine what type of mobile device you have.

3. Introduction: Android: Restart

The most common way to resolve issues on your Android mobile device is to reboot it. Sometimes the Android OS or the apps running on your mobile device can become unstable - rebooting your mobile device gives it a chance to start up fresh and can resolve many issues on its own.

4. Android: Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

5. Android: Check App Updates

1. Open the Play Store.
   

1. At the top, choose the three bars on the left of the search line.
   

1. Choose My apps & games at the top.
   

1. Choose Update All.
   

6. Introduction: Android: Reinstall App

The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app, and then we'll reinstall it from the Google Play store.

7. Panasonic Camera: Uninstall Android App

1. On your Android device, tap on the Apps icon on the main screen.
   

1. Look for the Panasonic Image icon.
   

1. Tap and hold the apps icon untill you see the Uninstall option show up at the top side of the screen.
   

1. Drag the icon over the Uninstall option until the icon turns red and release it.
   

1. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
   

8. Panasonic Camera: Install Android App

1. Launch the Play Store app on your Android device.
   

1. Search for "panasonic image" in the search box at the top and tap on the found app.
   

1. Tap on Install and then Open to use it.
   

9. Panasonic Camera: Connect to Android

1. On the camera screen, tap on Fn.
   

1. Then tap on Wi-Fi.
   

1. The Wi-Fi access point will be initiated on the camera. Launch the Panasonic Image app on your Android mobile device.
   

1. Tap on Wi-Fi on the mobile device.
   

1. Look for the same Wi-Fi network that is showing on the camera screen in the network list showing on the mobile device screen and tap on it.
   

1. Accept the connection request on the camera by tapping on Yes.
   

1. Once the connection is established the camera will show Under remote control and the mobile device will show Connected.
   

10. What's next?

11. Introduction: iOS: Restart

The most common way to resolve issues on your iOS mobile device is to reboot it. Sometimes iOS or the apps running on your mobile device can become unstable - rebooting your iOS mobile device gives it a chance to start up fresh and can resolve many issues on its own.

12. iOS: Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

13. iOS: Check App Updates

1. If an app has an update available, the App Store will show a number in a red circle next to it.
   

1. Choose the App Store on your home screen.
2. Choose Updates at the bottom, then choose Update All on the top-right.
   

14. Introduction: iOS: Reinstall App

The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app and then reinstall it from the Apple App Store.

15. Panasonic Camera: Uninstall iOS App

1. On the main screen of your iOS device, look for the Panasonic Image app icon.
   

1. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
   

1. You will be asked whether you want to delete the app. Tap on Delete to confirm.
   

16. Panasonic Camera: Install iOS App

1. Launch the App Store on your iOS device.
   

1. Tap on Search at the bottom of the screen.
   

1. Search for "panasonic image" in the search box at the top.
   

1. Tap on Get, then on Install and finally on Open to use it.
   

17. Panasonic Camera: Connect to iOS

1. On the camera screen, tap on Fn.
   

1. Then tap on Wi-Fi.
   

1. The Wi-Fi access point will be initiated on the camera. Switch to the iOS mobile device and and go into Settings.
   

1. Then go to Wi-Fi.
   

1. Make sure the Wi-Fi feature is enabled then look for the Wi-Fi network that is showing on the camera screen in the list showing on the mobile devices screen and tap on it.
   

1. Once connected you will see a checkmark next to the Wi-Fi networks name.
   

1. Return to the main screen on the iOS mobile device and launch the Panasonic Image app.
   

1. Accept the connection request on the camera by tapping on Yes.
   

1. Once the connection is established the camera will show Under remote control and the mobile device will show Connected.
   

18. Mobile: Android or iOS

For the next steps, we need to determine what type of mobile device you have.

19. Android: Check Wi-Fi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To check if your Android mobile device is connected to Wi-Fi:

1. Open Settings on your phone or tablet.
   

1. Select Wi-Fi.
   

1. Make sure Wi-Fi is turned On, then select the Wi-Fi network that says Connected under it.
   

1. Here, you'll see the basics of your Wi-Fi connection, with the Wi-Fi network name at the top, and other information such as Signal Strength, Link Speed and the Frequency you're connected at and the Security type of the network.
   

More Details

1. To see more information about your connection, select Cancel.
2. Select the Settings gear in the top right corner.
   

1. Here, you'll see a variety of information related to your connection at the bottom, such as the MAC (Media Access Control) address and IP addresses your Android device has been given.
   

20. Android: Forget Network

1. Open Settings on your phone or tablet.
   

1. Select Wi-Fi.
   

1. Look in the list for your Wi-Fi network. Tap and hold your Wi-Fi network name till a menu comes up.
   

1. Select Forget network.
   

21. Panasonic Camera: Connect to Android

1. On the camera screen, tap on Fn.
   

1. Then tap on Wi-Fi.
   

1. The Wi-Fi access point will be initiated on the camera. Launch the Panasonic Image app on your Android mobile device.
   

1. Tap on Wi-Fi on the mobile device.
   

1. Look for the same Wi-Fi network that is showing on the camera screen in the network list showing on the mobile device screen and tap on it.
   

1. Accept the connection request on the camera by tapping on Yes.
   

1. Once the connection is established the camera will show Under remote control and the mobile device will show Connected.
   

22. iOS: Check Wi-Fi

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To check if your iOS mobile device is connected to Wi-Fi:

1. From the main screen of your device, look for and open Settings.
   

1. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:

• Off - the Wi-Fi antenna is currently disabled.
• Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
• Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
  

23. iOS: Forget Network

1. Tap Settings.
   

1. Tap Wi-Fi.
   

1. Tap the Information symbol to the right of the network you wish to forget.
   

1. Tap Forget This Network.
   

1. The network is now forgotten. If you wish, it can be re-added.

24. Panasonic Camera: Connect to iOS

1. On the camera screen, tap on Fn.
   

1. Then tap on Wi-Fi.
   

1. The Wi-Fi access point will be initiated on the camera. Switch to the iOS mobile device and and go into Settings.
   

1. Then go to Wi-Fi.
   

1. Make sure the Wi-Fi feature is enabled then look for the Wi-Fi network that is showing on the camera screen in the list showing on the mobile devices screen and tap on it.
   

1. Once connected you will see a checkmark next to the Wi-Fi networks name.
   

1. Return to the main screen on the iOS mobile device and launch the Panasonic Image app.
   

1. Accept the connection request on the camera by tapping on Yes.
   

1. Once the connection is established the camera will show Under remote control and the mobile device will show Connected.