Repair Issues with Your Ring Device's Companion App

Authored by: Support.com Tech Pro Team

1. Introduction: Ring: Fix App Issues

This guide will take you through the basic steps to troubleshoot and repair basic problems you may encounter with the Ring app on your smartphone or tablet.

2. Ring Doorbell: Problem Choice

There are a couple problems we can take a look at with your Ring Video Doorbell.

3. Ring: Charge Doorbell

1. Using the included USB cable, connect your Ring doorbell to either a USB wall charger, or your computer.
   

1. 
   
   
2. The ring around the front button will glow and fill up slowly.
   

1. 
   
   
2. When the light on the front is a complete blue circle, your Ring doorbell is fully charged.
   

4. Mobile: Android or iOS

For the next steps, we need to determine what type of mobile device you have.

5. Android: Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

6. Ring App: Test Doorbell

1. While still near your router, push the button on your doorbell.
   

1. 
   
   
2. You should receive an alert on your mobile device showing you that someone is at your door.
   

1. 
   
   
2. If you're in the app, you should see a live video feed open instantly.
   

1. 
   
   
2. Close the video feed.
3. Go to where your doorbell will be installed (for example, your front door).
4. Push the button on your doorbell.
5. Again, you should receive an alert or see a live video feed open right away on your mobile device.
   

If the video feed is not as good as you want, you can try moving your router closer to the doorbell's installation location, or purchase a Ring Chime Pro to extend your network further.

7. Ring App: Speedtest

There are two scenarios in which you can test the internet speed when relating to a Ring device:

• You can perform the test in the location from where you want to access the Ring device either over Cellular or Wi-Fi internet, to find out whether your mobile device has a good enough internet connection there.
• You can perform the test where the Ring device is located while being connected to the same Wi-Fi network as the Ring device, to find out whether the device itself has a good enough internet connection there.

1. On your mobile device, open a web browser and visit http://ring.com/speed.
2. Choose the Start button in the center of the gauge.
   

1. 
   
2. Wait for the test to complete.
3. For best performance, the Download and Upload speeds should be around 2 Mbps. If either are below 1 Mbps you may encounter issues when trying to access your Ring device.
   

8. Ring App: Android Uninstall

1. Open your App Drawer (swipe up from your Home Screen).
2. Tap and hold the Ring app till a menu appears.
   

1. Choose Uninstall.
   

1. Choose OK to complete the uninstall.
   

9. Ring: Install Android App

1. Launch the Play Store on your smartphone.
   

1. 
   
   
2. Search for "Ring" using the search box located at the top.
3. Touch the magnifying glass on the on-screen keyboard to search.
   

1. 
   
   
2. On the Ring App install page, tap INSTALL.
   

1. 
   
   
2. Review the install prompt that pops up. Once done, touch ACCEPT.
3. Wait for the download to finish. Once done, touch OPEN.

10. Ring App: Reconnect to Account

1. Launch the Ring app on your smartphone.
   

1. 
   
2. Choose Already have a Ring account? at the bottom.
   

1. Enter your Ring Email Address and Password, then tap Log In. It will automatically re-setup your device.
   

11. Ring App: Test Doorbell

1. While still near your router, push the button on your doorbell.
   

1. 
   
   
2. You should receive an alert on your mobile device showing you that someone is at your door.
   

1. 
   
   
2. If you're in the app, you should see a live video feed open instantly.
   

1. 
   
   
2. Close the video feed.
3. Go to where your doorbell will be installed (for example, your front door).
4. Push the button on your doorbell.
5. Again, you should receive an alert or see a live video feed open right away on your mobile device.
   

If the video feed is not as good as you want, you can try moving your router closer to the doorbell's installation location, or purchase a Ring Chime Pro to extend your network further.

12. Ring: Range Extender

Your Ring device is too far away, or has too much interference, to provide a great signal to your router.

You can use a Wifi range extender from any manufacturer, or purchase the Chime Pro from Ring, which also doubles as a range extender for your Ring devices.

13. What's next?

14. Ring: Range Extender

Your Ring device is too far away, or has too much interference, to provide a great signal to your router.

You can use a Wifi range extender from any manufacturer, or purchase the Chime Pro from Ring, which also doubles as a range extender for your Ring devices.

15. iOS: Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

16. Ring App: Test Doorbell

1. While still near your router, push the button on your doorbell.
   

1. 
   
   
2. You should receive an alert on your mobile device showing you that someone is at your door.
   

1. 
   
   
2. If you're in the app, you should see a live video feed open instantly.
   

1. 
   
   
2. Close the video feed.
3. Go to where your doorbell will be installed (for example, your front door).
4. Push the button on your doorbell.
5. Again, you should receive an alert or see a live video feed open right away on your mobile device.
   

If the video feed is not as good as you want, you can try moving your router closer to the doorbell's installation location, or purchase a Ring Chime Pro to extend your network further.

17. Ring App: Speedtest

There are two scenarios in which you can test the internet speed when relating to a Ring device:

• You can perform the test in the location from where you want to access the Ring device either over Cellular or Wi-Fi internet, to find out whether your mobile device has a good enough internet connection there.
• You can perform the test where the Ring device is located while being connected to the same Wi-Fi network as the Ring device, to find out whether the device itself has a good enough internet connection there.

1. On your mobile device, open a web browser and visit http://ring.com/speed.
2. Choose the Start button in the center of the gauge.
   

1. 
   
2. Wait for the test to complete.
3. For best performance, the Download and Upload speeds should be around 2 Mbps. If either are below 1 Mbps you may encounter issues when trying to access your Ring device.
   

18. Ring App: iOS Uninstall

1. Tap and hold the Ring app icon. All icons on your screen will vibrate.
2. Choose the X in the corner of the Ring app.
   

1. Choose Delete.
   

1. Tap the Home button to return your icons to normal.

19. Ring: Install iOS App

1. From the main screen, open the App Store.
   

1. 
   
   
2. At the bottom of the screen, tap on Search.
   

1. 
   
   
2. Type "Ring" on the search bar at the top.
3. Tap Search to start the search.
   

1. .
   
   
2. Tap the Ring App to see its download options.
3. Next, tap the GET button.
   

1. 
    
2. The Ring will begin installing.

20. Ring: Range Extender

Your Ring device is too far away, or has too much interference, to provide a great signal to your router.

You can use a Wifi range extender from any manufacturer, or purchase the Chime Pro from Ring, which also doubles as a range extender for your Ring devices.

21. Ring App: Takes a Long Time To Ring

If you are using your Ring video doorbell on batteries, it is designed to 'sleep', to save energy, when it's not in use. It will wake up when it sees motion or the button is pressed.

The process of waking up can take a few seconds. The process of re-connecting to your home Wi-Fi router can take longer, up to 30 seconds depending on how far away, and weak the signal strength is to the doorbell.

If this is longer than you would prefer, you can consider wiring your doorbell into your home so it won't go to sleep. Consult the user manual for details on this.

22. Mobile: Android or iOS

For the next steps, we need to determine what type of mobile device you have.

23. Android: Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

24. Ring App: Test Camera

1. Open the Ring app.
2. You should see a live video feed for your camera.

If the video feed is not as good as you want, you can try moving your router closer to the doorbell's installation location, or purchase a Ring Chime Pro to extend your network further.

25. Ring App: Speedtest

There are two scenarios in which you can test the internet speed when relating to a Ring device:

• You can perform the test in the location from where you want to access the Ring device either over Cellular or Wi-Fi internet, to find out whether your mobile device has a good enough internet connection there.
• You can perform the test where the Ring device is located while being connected to the same Wi-Fi network as the Ring device, to find out whether the device itself has a good enough internet connection there.

1. On your mobile device, open a web browser and visit http://ring.com/speed.
2. Choose the Start button in the center of the gauge.
   

1. 
   
2. Wait for the test to complete.
3. For best performance, the Download and Upload speeds should be around 2 Mbps. If either are below 1 Mbps you may encounter issues when trying to access your Ring device.
   

26. Ring App: Android Uninstall

1. Open your App Drawer (swipe up from your Home Screen).
2. Tap and hold the Ring app till a menu appears.
   

1. Choose Uninstall.
   

1. Choose OK to complete the uninstall.
   

27. Ring: Install Android App

1. Launch the Play Store on your smartphone.
   

1. 
   
   
2. Search for "Ring" using the search box located at the top.
3. Touch the magnifying glass on the on-screen keyboard to search.
   

1. 
   
   
2. On the Ring App install page, tap INSTALL.
   

1. 
   
   
2. Review the install prompt that pops up. Once done, touch ACCEPT.
3. Wait for the download to finish. Once done, touch OPEN.

28. Ring App: Reconnect to Account

1. Launch the Ring app on your smartphone.
   

1. 
   
2. Choose Already have a Ring account? at the bottom.
   

1. Enter your Ring Email Address and Password, then tap Log In. It will automatically re-setup your device.
   

29. Ring App: Test Camera

1. Open the Ring app.
2. You should see a live video feed for your camera.

If the video feed is not as good as you want, you can try moving your router closer to the doorbell's installation location, or purchase a Ring Chime Pro to extend your network further.

30. What's next?

31. Ring: Range Extender

Your Ring device is too far away, or has too much interference, to provide a great signal to your router.

You can use a Wifi range extender from any manufacturer, or purchase the Chime Pro from Ring, which also doubles as a range extender for your Ring devices.

32. iOS: Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

33. Ring App: Test Camera

1. Open the Ring app.
2. You should see a live video feed for your camera.

If the video feed is not as good as you want, you can try moving your router closer to the doorbell's installation location, or purchase a Ring Chime Pro to extend your network further.

34. Ring App: Speedtest

There are two scenarios in which you can test the internet speed when relating to a Ring device:

• You can perform the test in the location from where you want to access the Ring device either over Cellular or Wi-Fi internet, to find out whether your mobile device has a good enough internet connection there.
• You can perform the test where the Ring device is located while being connected to the same Wi-Fi network as the Ring device, to find out whether the device itself has a good enough internet connection there.

1. On your mobile device, open a web browser and visit http://ring.com/speed.
2. Choose the Start button in the center of the gauge.
   

1. 
   
2. Wait for the test to complete.
3. For best performance, the Download and Upload speeds should be around 2 Mbps. If either are below 1 Mbps you may encounter issues when trying to access your Ring device.
   

35. Ring App: iOS Uninstall

1. Tap and hold the Ring app icon. All icons on your screen will vibrate.
2. Choose the X in the corner of the Ring app.
   

1. Choose Delete.
   

1. Tap the Home button to return your icons to normal.

36. Ring: Install iOS App

1. From the main screen, open the App Store.
   

1. 
   
   
2. At the bottom of the screen, tap on Search.
   

1. 
   
   
2. Type "Ring" on the search bar at the top.
3. Tap Search to start the search.
   

1. .
   
   
2. Tap the Ring App to see its download options.
3. Next, tap the GET button.
   

1. 
    
2. The Ring will begin installing.

37. Ring: Range Extender

Your Ring device is too far away, or has too much interference, to provide a great signal to your router.

You can use a Wifi range extender from any manufacturer, or purchase the Chime Pro from Ring, which also doubles as a range extender for your Ring devices.