Repair Issues with Your Tile Tracking Device's Companion App

Authored by: Support.com Tech Pro Team

1. Introduction: Tile: Repair App Issues

This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Tile app on your mobile device.

2. Introduction: Android: Restart

The most common way to resolve issues on your Android mobile device is to reboot it. Sometimes the Android OS or the apps running on your mobile device can become unstable - rebooting your mobile device gives it a chance to start up fresh and can resolve many issues on its own.

3. Android: Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

4. Android: Enable Bluetooth

1. Swipe down on your screen (or up, if using a tablet) to access the menu.
2. Hold down on the Bluetooth icon to bring up Bluetooth options.
   

1. Ensure the Bluetooth switch is set to ON.
   

5. Introduction: Android: App Reinstall

Sometimes, the apps running on your Android mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.

6. Android: Uninstall an App

There are two ways to uninstall apps from your Android device.

• Uninstall from Home Screen or App Drawer
• Locate the app on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
  

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• Drag the icon to Uninstall at the top then release.
  

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• When prompted if you want to uninstall, select OK.
  

• Uninstall from Settings
• Open Settings on your phone or tablet.
  

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• Select Apps.
  

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• Select the app you'd like to uninstall.
  

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• Select Uninstall.
  

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• When prompted if you want to uninstall, select OK.
  

7. Tile Tracker: Install App

1. From your mobile device's app store or marketplace, find and install the Tile app.
   

1. Once the app has been installed, open the Tile app.
   

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2. Once the Tile app opens, you will be prompted to log into a Tile account. Log in with an existing account, create one or log in with Facebook.
   

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2. The Tile app will need access to both Bluetooth and GPS location services (1). If necessary, select Always Allow (2) to give the app the permissions it needs to function. When both of these things have been allowed, select Continue (3) to proceed.
   

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2. The Tile app will take you through a few guided-tour screens after this. This will take you through the basics of using your Tile device with your mobile device.
   

1. Once the tour is finished, select Start using Tile to begin using the app normally.
   

1. Your Tile app is now installed and ready to use.

8. Tile Tracker: Add Device to App

1. Open the Tile app.
   

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2. From the main screen of the Tile app, press the + button to begin adding a Tile tracker to the app.
   

1. From the available device list, choose Tile.
   

1. Select the type of Tile device you are adding from the available list.
   

1. Follow the on-screen instructions to get your Tile device to begin communicating with the app.
   

1. Once the pairing process has completed, you will receive a confirmation screen.
   

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2. Next, the app will ask you to label your Tile device. This will help you identify what item you're tracking if you have multiple Tile devices.
   

1. On the last screen, you can test your Tile by tapping the green Find button. This will make your Tile ring until you click the logo on it.
   

1. Your Tile is now paired with the app and is ready to use! Select Done to complete setup. You can repeat this process for as all the Tiles you need.
   

9. What's next?

10. Introduction: iOS: Restart

The most common way to resolve issues on your iOS mobile device is to reboot it. Sometimes iOS or the apps running on your mobile device can become unstable - rebooting your iOS mobile device gives it a chance to start up fresh and can resolve many issues on its own.

11. iOS: Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

12. iOS: Enable Bluetooth

1. Open Settings on your phone or tablet.
   

1. Then tap Bluetooth.
   

1. Make sure Bluetooth is set to On.
   

13. Introduction: iOS: App Reinstall

Sometimes, the apps running on your iOS mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.

14. iOS: Delete an App

Method 1:

1. From your main screen, locate the app you wish to remove.
2. Lightly touch and hold the app until it jiggles or vibrates.
3. Tap X in the upper-left corner of the app.
4. Tap Delete.
   

Method 2:

1. Go to Settings.
   

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2. Select General.
   

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2. Tap on your [Device] Storage.
3. The amount of storage used will be shown near the top. Below that you may see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses.
   

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2. Tap on the app that you wish to remove.
3. Tap the Delete App button on the next screen. Accept any prompts.
4. Go back to the previous screen and repeat for as many apps you wish to remove.