Resolve Hardware Issues On a Chromebook

Authored by: Support.com Tech Pro Team

1. Introduction: Chromebook: Resolving Hardware Issues

This guide will take you through troubleshooting common hardware issues with your Chromebook.

2. Chromebook: Restart

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
User Menu.
  1. Select the Power symbol. Your Chromebook will turn off.
User menu with Power highlighted.
  1. Wait 10 seconds.
  2. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.

3. Chromebook: Charge

  1. Plug in the power adapter to your Chromebook, and the wall.


  1. Allow it to charge for at least 30 minutes.

4. Go To: How to Factory Reset Your Chromebook

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

5. Go To: Resolve Bluetooth Issues on a Chromebook

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

6. Chromebook: Restart

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
User Menu.
  1. Select the Power symbol. Your Chromebook will turn off.
User menu with Power highlighted.
  1. Wait 10 seconds.
  2. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.

7. Go To: How to Factory Reset Your Chromebook

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

8. Go To: How to Repair Basic Chromebook Video Issues

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

9. Go To: How to Repair Basic Chromebook Sound Issues

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

10. Go To: Connect Your Chromebook to Wi-Fi

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

11. Go To: Resolve Performance Issues on a Chromebook

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

12. Chromebook: Hard Reset

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
  1. Select the Power symbol. Your Chromebook will turn off.
  1. Wait 10 seconds.
  2. Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.

13. What's next?