It can sure be frustrating to enter a conference call to find out your audio isn't working properly or at all.
You may not be able to hear others or others not be able to hear you. It may also happen for others to hear an echo, some static or poor sound coming from you. Whichever of these your issue is, our guide will help you navigate them with ease.
We will provide you instructions on how to make sure you're getting the best out of your setup:
Checking the audio settings within the join.me app
Checking the settings on your computer
Check the audio devices you're using.
What You'll Need:
No extra tools or supplies are needed.
-->
Before You Begin:
Extra instructions.
hyperlink
-->
2. I Can't Hear Others And/Or They Can't Hear Me
If you can't hear others and/or others can't hear you while in a meeting, here's what you can do:
Check the Audio Status in join.me
You can easily check the audio status by looking at the icons at the top middle.
The audio icon controls both your microphone and speakers and has several meanings.
Your Microphone is Not Muted
If you see a white microphone on an orange or green background, it means others should be able to hear you and you should be able to hear them as well.
Your Microphone is Muted
If you see a white microphone with a strikethrough on a red background, it means others should not be able to hear you but you should be able to hear them.
Your Audio is Disabled
If you see a white speaker with an x next to it on an orange or green background, it means others should not be able to hear you and you should not be able to hear them either.
Your Audio is Redirected to a Phone
If you see a white phone handset on an orange or green background, it means you are using the microphone and speaker of your phone.
Based on the issue you're having, set your audio to what you need it be:
If you can hear others but they can't hear you, make sure your microphone isn't muted or your audio isn't disabled.
If you can't hear others and they can't hear you either, make sure your audio isn't disabled.
If you're using your phone's audio, check your handset.
Check the Audio Settings in join.me
Click the More icon in the top middle and select Settings from the menu.
Go to the Audio tab and check the Microphone and Speaker devices.
If others cannot hear you, make sure you have the correct microphone selected. Speak into your microphone and check if the volume bars change while you speak. If there is no change, you'll need to troubleshoot further.
If you cannot hear others, make sure you have the correct speaker selected. Hover your pointer over the speaker and click the Test button. If you hear no sound coming from that speaker, you need to troubleshoot further.
Check the Audio Settings on the Computer
If you can't hear others then you need to check the speaker settings on your computer.
Check the Speaker Settings on a Windows PC
Select the speaker near the clock in your System Tray, usually in the bottom-right corner of your screen. You are able to move the slider back and forth to increase and decrease the volume.
Check the Speaker Settings on a Mac
Select the Speaker on the top-right of your Menu bar. You can use the slider to adjust the volume.
If others can't hear you then you need to check the microphone settings on your computer.
Check the Microphone Settings on a Windows PC
Using your right mouse button, Right click on the speaker in your System Tray, and select Open Sound settings.
Under Input, select Device properties.
Make sure Disable is not checked, and make sure the volume is at a reasonable volume.
A volume between 50 and 75 is usually appropriate.
Check the Microphone Settings on a Mac
Open the Apple Menu, then select System Preferences.
Select Sound.
Select the Input tab at top, and make sure the Input volume is at a reasonable volume.
A volume between 50 and 75 is usually appropriate.
Check the External Audio Devices
If you're using external devices for your audio, such as a headset, microphone, headphones, speakers, make sure they are properly connected to your computer, are powered on and their audio levels are proper.
Make sure the external audio devices are connected correctly to your computer:
Analog Audio Devices
Your microphone should plugged into the Pink audio port and your headphone or speaker into the Green one.
Digital Audio Devices
USB ports may have more or less power, and sometimes some USB ports don't have enough power. Try using a different USB port on your computer.
Bluetooth Devices Make sure their battery is charged, they're turned on and connected to the computer:
If you're using a headset with inline controls, make sure the audio levels are where you want them to be. If there's a solid or flashing red light, it may mean the microphone is muted.
3. I Hear an Echo, Static or Audio Sounds Bad
If your colleagues mention your audio quality is poor, or the audio you hear sounds bad, there are a few things you can check.
Use a Headset If possible, use a headset. Because your mic will pick up whatever is playing from your speakers, including your colleagues and your voice, it can cause a feedback loop. If possible, switch to using a headset and mic, so your mic won't pick up the sounds playing.
Turn Off Other Sources of Audio on Your Computer Some audio devices don't 'mix' audio well, and can degrade the quality of everything. Turn off any videos, music, or other audio you may be listening to while on the conference.
Replug Devices
Analog Devices
Analog audio devices connect using a minijack. Both the jack and the port on the computer can end up with little bits of dust which can cause audio to crackle, have static, or drop out. The simple fix is to unplug and replug the device, this removes the dust and tends to fix the problem.
USB Devices
USB Devices aren't as susceptible to dust, but because of how modern computers work, there could be not enough power on certain USB ports to power the device. Switch to a different USB port on your computer and try again.
Close Other Programs If the audio quality is poor, it's possible your computer doesn't have enough power to encode the audio quickly enough because other programs are running in the background. Close the other programs you're not using on your computer.
Reboot Your Computer If you're unable to find any programs to close, or if there's updates waiting to apply on your computer, it's possible this, too, could cause audio problems. Rebooting your computer can solve these problems.
Dedicated Audio Troubleshooting Guide We offer a separate, dedicated guide that will help you check a number of other options with the audio on your computer that may help further.
.png)
