Troubleshooting Guide for Resolving Issues Related to PlayStation Plus Service

Authored by: Support.com Tech Pro Team

How-To Resolve Issues Related to PlayStation Plus Service

Encountering issues with PlayStation Plus can be frustrating, but many problems can be resolved through troubleshooting. Here's a comprehensive guide to help you address issues related to PlayStation Plus not working or showing errors:

Check PlayStation Network Status:

Before troubleshooting, ensure that PlayStation Network services, including PlayStation Plus, are not experiencing downtime. Check the PlayStation Network status page or official PlayStation social media channels for updates.

Check Subscription Status:

Verify that your PlayStation Plus subscription is active and not expired. You can do this through the PlayStation Store or the Account Management section on your console.

Restart Your Console:

A simple restart can often resolve minor glitches. Turn off your console, unplug it from the power source, wait for a minute, then plug it back in and power it on.

Check Internet Connection:

Ensure you have a stable internet connection. A weak or intermittent connection can cause issues with PlayStation Plus.

Update Console Software:

Make sure your console's system software is up to date. Outdated software can cause compatibility issues.

Update Game Software:

If you're encountering issues with online multiplayer or downloading free games, ensure that the games themselves are updated to their latest versions.

Restore Licenses:

If you're experiencing issues accessing games or content that you should have access to due to your PlayStation Plus subscription, restore licenses:

Go to "Settings" on your console.

Navigate to "Account Management" > "Restore Licenses."

Select "Restore."

Clear Cache:

On some occasions, cache buildup can lead to errors. While PlayStation consoles don't have a manual cache-clearing option, restarting the console should help clear temporary cache data.

Rebuild Database (PlayStation 4 Only):

If you're using a PlayStation 4 and encountering persistent issues, you can try rebuilding the database. This can help resolve performance-related problems:

Turn off the PS4.

Hold the power button until you hear a second beep (around seven seconds after the first beep).

Connect the controller with a USB cable and select "Rebuild Database."

Check for System Updates:

Check the official PlayStation blog or forums for any announcements regarding PlayStation Network maintenance or updates that might impact services like PlayStation Plus.

Contact Support.Com:

If you are still having trouble consider seeking personalized assistance from Support.Com.