Troubleshooting your AMPS Air 2.0 Wireless Earbuds

Authored by: Support.com Tech Pro Team

1. AMPS2.0: Lights

Let's start by familiarizing ourselves with what the LEDs are telling us: 

2. AMPS2.0: Common TS Steps

3. AMPS2.0: Common TS Steps 2

4. AMPS2.0: Only One Can Play

The most common reasons for this to happen are as follows:

• One of the earbuds did not automatically wake up when removed from the carrying case.
• One of the earbuds is out of battery power.

Start by making sure both earbuds are fully charged by placing them into the carrying case. If necessary, plug the portable carrying case into a power source. If one or both of the earbuds need to be charged, a red LED will light up on the SOL logo. The LED will go out when the earbuds are charged.

Next, remove the earbuds from the case. Each earbud's LED should flash white 3 times to indicate that they are waking up. The earbuds are paired together when each earbud's LED is solid white.  

5. Please contact us for further assistance

We would love to further assist you! Please kindly contact us at the number below or simply click the button that looks like this:

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Target Technical Support: 877-698-4883

6. AMPS2.0: Better Sound Quality

This issue is usually caused by using the wrong size ear tip with your AMPS Air 2.0 earbuds. The earbuds should have come with 4 different sizes of ear tips. Start with the largest size first, then work down through the smaller sizes until you find the ear tip that makes the best seal in your ear canal.

You'll know you're on the right track when you can no longer hear whatever outside noises you're trying to escape from and the earbuds feel secure in your ear.